Dennis Miller
asked on
Application Hang
Hello,
I am trying to open a Word document that I received in my Microsoft Outlook inbox. When I try to open the document from Outlook, Word starts up but immediately freezes and becomes unresponsive when the document opens. I've tried repairing Outlook as well as disabling a couple of add-ins that get loaded when the document is opened. This is the only Word file that crashes when I try to open it and it only doesn't open on one particular laptop. When I try to open the Word file on other computers, it opens without a problem. Any insight would be appreciated...Thanks
I am trying to open a Word document that I received in my Microsoft Outlook inbox. When I try to open the document from Outlook, Word starts up but immediately freezes and becomes unresponsive when the document opens. I've tried repairing Outlook as well as disabling a couple of add-ins that get loaded when the document is opened. This is the only Word file that crashes when I try to open it and it only doesn't open on one particular laptop. When I try to open the Word file on other computers, it opens without a problem. Any insight would be appreciated...Thanks
This is the only Word file that crashes when I try to open it and it only doesn't open on one particular laptop
This could be a document problem. Try remaking the document (copy text to a new document).
This could also be a Windows Profile problem. On the problem computer, make a new, test Windows User Profile (Account). Log into the new account and test Outlook in the new account.
This could be a document problem. Try remaking the document (copy text to a new document).
This could also be a Windows Profile problem. On the problem computer, make a new, test Windows User Profile (Account). Log into the new account and test Outlook in the new account.
ASKER
I can open the document under a different profile on the problem computer. I copied the text into a new document but the same problem occurs...
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try opening with wordpad see if that works
Also
run msconfig
on the services tab hide all Microsoft services then disable all others
on the startup tab disable all
restart computer
what happens if same thing then John's new profile would be next.
run msconfig
on the services tab hide all Microsoft services then disable all others
on the startup tab disable all
restart computer
what happens if same thing then John's new profile would be next.
ASKER
Word seems to freeze when it is trying to load the add-ins for the application. I disabled a few of the add-ins but the problem persists
What version of Office?
uninstall office
restart computer
reinstall office
apply updates
test
uninstall office
restart computer
reinstall office
apply updates
test
ASKER
Office 2013
As noted earlier reinstalling / repair Office (most any version) does normally not fix a profile problem.
take a look at others with this issue
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-cannot-open-word-documents-received-as/93e60b6b-8164-4561-87ae-e0a2e40b6c70?page=1
Also
try this
1) Open your office application.
2) Like open word 2013.
3) Click File-->Options--Trust Center Settings
4) Select Protected Mode.
5) Disable everything from there.
6) Click on OK button
7) Double click on your Office attachment file
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/word-2013-cannot-open-word-documents-received-as/93e60b6b-8164-4561-87ae-e0a2e40b6c70?page=1
Also
try this
1) Open your office application.
2) Like open word 2013.
3) Click File-->Options--Trust Center Settings
4) Select Protected Mode.
5) Disable everything from there.
6) Click on OK button
7) Double click on your Office attachment file
ASKER
Thanks for all the help. I found a work-around for the issue. I believe there is a problem with the Windows profile because the Event Viewer showed an error message pertaining to the user's profile. I will continue to try to fix the profile but for now, I'm good with getting the document open.
@millerdog - Thanks for the update and I was happy to help.
See if that works.