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Hello,<br />
<br />
I am looking for helpdesk or service desk software to replace Outlook.<br />
<br />
It can be either a software package or &quot;cloud based&quot;.<br />
<br />
Requirements: <br />

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Exchange 2010 integration (if possible)
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Different queues for different companies based on the domain
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To be able to fill in time someone has worked on the ticket when closing it.
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Customers should not receive any automatic confirmation e-mails from the help desk system 
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Direct reply from within the system. If possible with attachements.
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Anyone have any recommendation?<br />
<br />
Thank you.
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Hello,

I am looking for helpdesk or service desk software to replace Outlook.

It can be either a software package or "cloud based".

Requirements: 
Exchange 2010 integration (if possible)
Different queues for different companies based on the domain
To be able to fill in time someone has worked on the ticket when closing it.
Customers should not receive any automatic confirmation e-mails from the help desk system 
Direct reply from within the system. If possible with attachements.

Anyone have any recommendation?

Thank you.

Looking for helpdesk / service desk software

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.

IT Administration

Software is any set of instructions that directs a computer to perform specific tasks or operations. Computer software consists of programs, libraries and related non-executable data (such as documentation). Computer software is non-tangible, contrasted with computer hardware, which is the physical component of computers. Software written in a machine language is known as "machine code". However, in practice, software is usually written in high-level programming languages than machine language. High-level languages are translated into machine language using a compiler or interpreter or a combination of the two.