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Issue with search in Outlook 2010 possibly tied to Exchange indexes

We are running Outlook 2010 SP2 and it is not in cached mode. We have Exchange 2010 SP2 Rollup 8 in a DAG with two mailbox servers. This past weekend we shutdown Exchange to do some maintenance on our SANs. The maintenance was completed and the Exchange boxes were brought back online. Everything looked fine and functioned as expected except now when we search, we only get results from before the shutdown. It's as if all the email after isn't being indexed and I have no clue where to start to look. I did run Get-MailboxDatabaseCopyStatus -server servername | fl against the server and all the indexes appear as Healthy. Any thoughts?

Florin

Is it issue affecting all mailboxes or only one (or some). Could you try to move the mailbox to a different mailbox store in order to force mailbox re-indexing?

TPBPIT

ASKER

It appears to be affecting all mailboxes and those mailboxes are spread across multiple databases.

Florin

Have you tried moving a mailbox and see if it fixes it? Is it occurring in OWA as well?

TPBPIT

ASKER

I have not tried moving the mailbox, but a search in OWA returns emails from this week.

TPBPIT

ASKER

Status update:

When we do an Advanced Search in Outlook and choose frequently-used text fields it will find items that are in Outlook with dates starting on April 13th; however, no other search will return those results. Odd thing is this behavior is being exhibited on all computers.

Florin

This is a bit odd indeed, as the OWA is returning the correct result it means that the mailbox index is healthy.

I'd make sure that Outlook is up to date and I'd recreate the profile (even if it's online profile), maybe try cached mode as well. It doesn't look much like an Exchange issue.

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TPBPIT

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TPBPIT

ASKER

We solved our own issue.