We help IT Professionals succeed at work.
Get Started

Sage Pastel and Pervasive - Exceptionally slow - 2 minutes to open a company

Last Modified: 2016-11-23
We have moved our accounting software to a new VM.

Physical  Server - Dell R730, dual proc, 128Gb Ram - Windows Server 2012 Datacentre
Virtual Server - 4 vProc, 8GB RAM - Windows Server 2012 Standard

The Sage application uses Pervasive Database 10.

When opening companies, it can take 5 minutes before the user can do anything. It takes 2 minutes to commit a transaction.

We have reinstalled Pervasive. Disabled IPv6. Added a host entry to resolve and potential DNS/NETBIOS issues.

When running the application locally via Terminal Services, It is very quick. And both the physical and virtual are idling. This points to a networking issue. Or possibly an ODBC/driver issue.

I don't believe its network related as the network is configured on Stacked Dell 5548 switches with 10 Gig uplinks. I also ran Process Explorer from SysInternals. The process only transfers 250KB of data while opening a company.

Any ideas on how I troublshoot this?
Watch Question
This problem has been solved!
Unlock 1 Answer and 10 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE