Not able to send emails with attachments on iPhone 6

I have a client that has a new iPhone 6 and can send and receive email of all kinds with no problems but, when he wants to send an email with a picture attached it does not sent. The iPhone actually makes the "Mail sent" tone but the mail never shows up.

This is an IMAP account and this problem only came up when he got his new iPhone.

The at attachments are approximately 35 KB so it should not be a size issue that is blocking the email. We can send those same emails from the desktop computer without issue. The emails do not show up in the outbox on the iPhone nor are they showing up on the email server.

I am at a bit of a loss because I am not an iPhone user but when comparing the settings on the iPhone to my Samsung I cannot see any differences.

I hope I have given enough information for you to help me solve this issue.
Thank you
Pat
Pat ClancyCEOAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Thomas GrassiSystems AdministratorCommented:
Is the attachment on the email when you look at the sent items folder?

What size option is the user selecting when sending the email attachment.

Try choosing size option

The at attachments are approximately 35 KB so it should not be a size issue that is blocking the email

Who is he sending to email to local user account?

Try sending to self.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Pat ClancyCEOAuthor Commented:
Thank you for responding. With your help I actually managed to find the problem. There was a bad account listed in the SMTP settings and the iPhone was not showing that the emails were not being sent. I went to try and find missing emails in his sent mailbox. Once I figured out how to find the folders on an iPhone I found the outbox and lo and behold there they were sitting. (Even though my client said that they weren't in the outbox) once I got that sorted out I changed his outgoing SMTP information and the world is once again good.
0
Pat ClancyCEOAuthor Commented:
While the solution provided by the expert was in not actually correct it did point me in the direction that I needed to go to solve the problem.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
iPhone

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.