My OS is win 7 prof 64 bit and I have the above printer. The printing has always been a pain. The tray is selected from tray 2 which is the bottom tray and the big one. Everytime I set to print, the paper, although from a new box, seems to not go thru the rollers all the way and print the job. sometimes, it just stops half way, and I see on the lcd screen that it is the paper jam. When I clear that paper, and try to continue to print, the same thing happens. I tried to set the paper selection from tray 1, which is the smaller sized tray, from the preferences in printer and devices but still I cannot get it to print.
is there any printer diagnostic program somewhere where I can test if everything is connected ok, or possibly reinstall the printer driver again completely. Thank u.