Xerox 4500 Phaser Printer

My OS is win 7 prof 64 bit and I have the above printer.  The printing has always been a pain.  The tray is selected from tray 2 which is the bottom tray and the big one.  Everytime I set to print, the paper, although from a new box, seems to not go thru the rollers all the way and print the job.  sometimes, it just stops half way, and I see on the lcd screen that it is the paper jam.  When I clear that paper, and try to continue to print, the same thing happens.  I tried to set the paper selection from tray 1, which is the smaller sized tray, from the preferences in  printer and devices but still I cannot get it to print.
is there any printer diagnostic program somewhere where I can test if everything is connected ok, or possibly reinstall the printer driver again completely.  Thank u.
jegajothyretiredAsked:
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JohnBusiness Consultant (Owner)Commented:
To clean it inside if that is required will mean a service call.

Try using a different weight of paper. 24 pound paper is common. Try 20 pound paper. This is what I use in my HP printer.
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jegajothyretiredAuthor Commented:
thank u John for the suggestion, I will give it a try, but meanwhile, Is there any spray for the rollers to rejuvernate them, most probably the  rollers have lost their lustre.
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JohnBusiness Consultant (Owner)Commented:
The rollers are hard rubber (or like compound) and need to be replaced if truly hardened.

You can try denatured or rubbing alcohol to clean debris off rollers. I have done that on occasion to an aging printer.
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jegajothyretiredAuthor Commented:
in response to John, the 20 lbs paper stock, did not work.  So it looks like the rollers, let me see if I can clean it with some alcohol.  thank u.
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JohnBusiness Consultant (Owner)Commented:
Thanks for the update. If cleaning the rollers does not help, then you need to get it serviced.
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jegajothyretiredAuthor Commented:
thank u, the rollers had to be rejuvenated.
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JohnBusiness Consultant (Owner)Commented:
@jegajothy  - You are very welcome and I was happy to help.
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