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Speakers no longer work after using Logitech USB headset

The environment is Window 7 Pro 64 bit with all of the latest updates running in a Dell Studio 17 laptop with internal JBL Speakers. I connected a Logitech 390 USB Headset to work with Dragon 13 for transcription service. All worked very, very well. However, when I disconnected the USB Headset, my internal speakers no longer produce sound. The system rcogizes them as the "Default" audio output device but no sound. When I reconnect the USB Headset, the sound can again be heard from them. I then "Unistalled" the USB Headset with the device manager but still no sound.

Joe Winograd

Either right-click on the speaker icon in the system tray and select Playback Devices or go to Control Panel and run the Sound applet. Either way, you will get this:

These three steps should fix it: (1) click your speakers, (2) click the Set Default button, (3) click the OK button. Regards, Joe

Dennis Dahlman

ASKER

Joe,

Thanks so much for your response, but, In the intrest of being brief, I'm sorry that I didn't specifically mention the this was the very first thing I did to try to correct this. It did not work though the speakers are flagged as default.

Joe Winograd

Please post a screenshot of your Sound>Playback dialog. If you don't know how to post screenshots, here's a quick-read EE article that explains it:
How To Embed Screenshots in Posts

Also, what does the expanded Sound... section of Device Manager show? Any exclamation marks? Regards, Joe

Update: Leaving now for a few hours. Will check back in with you as soon as I return.

Dennis Dahlman

ASKER

As requested;

Thanks again for looking at this issue, I'm stumped!

Joe Winograd

I think the problem is that the IDT High Definition Audio CODEC does not appear in Sound>Playback (that's what you want the default playback device to be). The good news is that it's in Device Manager. My first thought is to right-click on it in Device Manager and make sure it's enabled (maybe the Logitech install disabled it). If it's already enabled, then I would try Update Driver Software.

Another idea: Run services.msc and check the Audio Service item. Its Status should be Started and its Startup Type should be Automatic. Try a right-click/Restart.

Dennis Dahlman

ASKER

Okay, I did all of that to no avail. The Audio Service item was Started and set to Automatic; I restarted it anyway but got no results. I agree that the IDT HD CODEC should appear in Sound>Playback but it still does not. Should I try to unintall it or, if I do, will I loose it and not be able to restore?

I have a Dr. appointment out of town tomorrow and will not be back to this machine 17 hours.

ASKER CERTIFIED SOLUTION

Joe Winograd

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