asked on Remove BIOS password.
I have an HP Pavilion HOPE that someone password protected the BIOS. I have pulled the battery for 15 minutes. I have done the jumper swap. No success on either. Is there anything else I can do?
HardwareDesktops
Last Comment
John
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What model pavilion is it?
Which battery did you pull?
here is a nice you tube video on the process
https://www.youtube.com/watch?v=US306Sxt090
here is a nice you tube video on the process
https://www.youtube.com/watch?v=US306Sxt090
ASKER
It's an HPE desktop. I think it's BIOS password because that's what the screen reports when starting.
On laptops BIOS passwords are usually flashed to memory. They cannot be easyly removed just by resetting the CMOS. Its a theft protection measure.
You need to produce original proof or purchase (merchand recipe) and then approach HP support to ask them to recover it.
But it costs money, Im not sure how much.
You need to produce original proof or purchase (merchand recipe) and then approach HP support to ask them to recover it.
But it costs money, Im not sure how much.
Based on what I'm seeing over at the HP forum you may be able to give them the halt code and they'll give you a code to unlock the BIOS.
http://h30434.www3.hp.com/t5/Notebook-Recovery/HP-Envy-X2-BIOS-password-reset/td-p/3348689
http://h30434.www3.hp.com/t5/Notebook-Recovery/HP-Envy-X2-BIOS-password-reset/td-p/3348689
ASKER
It was a BIOS password. I tried taking the battery out for 15 minutes and that didn't work (I didn't have a couple of hours, the client was rushing me). 15 minutes didn't work. I did 30 minutes the second time and that did work. Simple tip I'll not forget. I'll likely never run into the same problem either. Thanks all for the help.
@jwhite273 - Thanks for the update and I was happy to help.