Hosted Exchange 2010 and iPhone issue...

One of my clients setup his own personal hosted Exchange 2010 account two plus years through GoDaddy. At that time he had an iPhone 5 and connected it to the hosted Exchange 2010 account. At some point, about 18 months ago, the password needed to be updated but he never did it. Thus, syncing stopped between his iPhone and the Exchange 2010 server; however, he continued to put in contacts and calendar entries in his iPhone. He apparently never noticed that his phone was not syncing. This past weekend he backed up his iPhone, bought a new iPhone 6 and attempted a restore. At the point of restore, he realized his hosted Exchange account not properly syncing. He corrected the password issue on the hosting server and entered into his phone. After syncing, all of the data he entered in the last 18 months on his phone was deleted (he still has the backup and can do another restore) as it appears the server synced data from itself to the phone and not back from the phone to the server. Has anyone ever dealt with this issue? Is there a way to force the sync to occur from the phone to the server one-time so that the new data gets synced with the server?
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YortAsked:
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Guy LidbetterCommented:
Has he put his sim back in the old iPhone and corrected the mail account to sync?
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YortAuthor Commented:
@Guy_Lidbetter - Unfortunately, they traded in the old phone when purchasing the new one.
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Guy LidbetterCommented:
To be honest, a server sync should not ever delete local content... unless a restore is specified. It should sync whatever is the newest or missing on both ends... Odd, if the data was there before the sync.

I'll have more of a dig around and hopefully come up with something.
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YortAuthor Commented:
@Guy_Lidbetter - That is my understanding as well, which is why I am confused regarding this particular situation.
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SteveCommented:
as its a new phone it will set up a new sync from scratch, but the account will match the old one and will be removed as 'old data'.

best option:

restore the phone from backup again and DO NOT fix the sync. set iTunes to sync the mail account on the phone to a local copy of Outlook on the PC (preferably a new profile/empty account, NOT one already used for anything else.

after a sync with iTunes (or two) you should have all the mail etc in the local Outlook PST. Check it's all there then fix the phone and lose the data on the phone.

Once the data is out of the phone, there are loads of ways to import the PST containing the data into his exchange account without having the complication of it being stuck in an iPhone.
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YortAuthor Commented:
@totallytonto - Thanks for the suggestion. I will try later this week.
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YortAuthor Commented:
To everyone who posted/replied - please accept my apologies for the delay in responding to this thread. I was traveling and my trip turned into a bit of a nightmare. Just got back last night and am now playing catch up.
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YortAuthor Commented:
@totallytonto - That worked. Thanks!
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