I have a Windows 2012 R2 with RemoteApp. Excel keeps saying Not Responding

The problem is that my users often experience that Excel is trying to open, but ends up with Not Responding instead. Does anyone have any idea to what this is a result of?
ac1402Asked:
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Manjunath SulladTechnical ConsultantCommented:
Please clarify below points,

1. How many applications published on this server.
2. Issue with only Excel or other application aswell ?
3. Have you tried running excel on local server ? How is the performance.
4. During the issue, Try to capture some logs, (CPU / Memory / Event logs)
5. Identify issue with one server or all other servers.


What is the excel version you are using ?  
Make sure, Supporting hotfixes / patches is installed on server.
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Mohammed KhawajaManager - Infrastructure:  Information TechnologyCommented:
Issue could be that users did connect to Excel and working in Excel, the application hung.  When this happens, sometimes the users get disconnected.  Upon relaunching Excel, user will be connected back to the session where Excel was hung.  To validate this, find a user with the problem and ensure he/she does not have RDP session open on his/her computer, run quser on the server and see if there is a session for the user.  If there is then logoff the user by running logoff xxx where xxx is the session ID and then try again.

If above is true then you need to find out why Excel is crashing/hanging.
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ac1402Author Commented:
I found that the problem was a conflict with an printer driver. After updating The printer driver The problem was solved. Thats for your efford to help me find a Solution to The problem.
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Martin LissOlder than dirtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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Windows Server 2012

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