Does anyone know of a third-party add-on for IBM Tivoli Identity Manager (5.1) that will provide self-service password changes for users that never set their password challenge questions or forgot them?
Our helpdesk personnel can't identify the identify the caller over the phone and we would also like to reduce the number of telephone calls due to forgotten passwords. We can't email the user the new password because they need to be on the network to open email (AD and ITIM passwords are synced).
The out-of-the box self-service only works if the user set their challenge questions.
I appreciate any suggestions you have to offer.