need to monitor pc's with either internet or VPN disconnections
hi, I have a remote site that keeps reporting RDP and outlook disconnects. my main problem is the user never contacts me when it happens, so I can't run tests remotely or over the phone in time.
Is there any type of simple software that can permanently test the connection to the internet and over the VPN, so that I can judge if the VPN or broadband is dropping.
some kind of permanent ping would do, that logs failures.
cheers in advance
Is there any type of simple software that can permanently test the connection to the internet and over the VPN, so that I can judge if the VPN or broadband is dropping.
some kind of permanent ping would do, that logs failures.
cheers in advance
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thanks rob
I should have added, by monitoring different points between client and host you can determine where the connection is being dropped.
Cheers!
--Rob
Cheers!
--Rob
ASKER
I've seen the ping rate drop at about 96% when over the VPn and nothing when pinging google.
looks the VPN then
looks the VPN then
Can you try pinging the same from the other end? That will verify if it's the remote router/ISP or the VPN.
Two common causes for disconnects:
1. People lose track of time and the connection times out.
2. The connection is flaky (common), VPN is picky (packets lost), and disconnects.
The logs will shed light on this.