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Webpage Not Loading

No one on our internal network can get to the site www.witaylorcountyfair.com

From what I was told, the long name is:  www.witaylorcountyfair.wix.com/witaylorcountyfair

Both sites come up just fine when I am at home.  But when connected to the network, the WIX fav icon appears in the IE tab, but no content loads...simply a blank white page.  No content...no errors.

Both of these URL's are set to allow in the firewall.

Looking for any other possible solutions to such a weird issue.  All other sites are fine.
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melissajo
Asked:
melissajo
1 Solution
 
dlb6597Commented:
have you tried nslookup and/or ping to either of those addresses?  compare them to a working location.  You can also try telnet to port 80 for both addresses to see if a basic connection is established.

what browser version? do you do any activex filtering? do you used trusted sites lists?
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Dave BaldwinFixer of ProblemsCommented:
A lot of the content for that site is coming from http://frog.wix.com.  You may need to add that to your firewall.
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melissajoAuthor Commented:
Added http://frog.wix.com to our Firewall.  Still displays a blank white page.

Browers tried:  Firefox, IE, Safari - all blank white pages.  No errors.  No content.
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melissajoAuthor Commented:
NSLOOKUP gives me this:

Non-authoritative answer:
Name:  witaylorcountyfair.com
Address:  184.168.221.13
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melissajoAuthor Commented:
Ping results are the same both inside and outside our network.
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RobOwner (Aidellio)Commented:
tracert compete?  
Check the network tab of your browsers dev tools when you load the page and see if there are any html error codes.

Have you talked to your IT department as it sounds like a proxy issue. Do you use a proxy at work?
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
PING RESULTS
witaylorcountyfair.wix.com = 216.185.152.152
witaylorcountyfair.com = 184.168.221.13

You have witaylorcountyfair.com pointing to a godaddy server.  You probably have multiple issues.  One is where you want your actual site to go to.  If it is wix, you need to make sure you are on a paid wix account and follow the instructions for pointing your domain.    https://www.wix.com/support/html5/domains/connecting-domains-purchased-elsewhere/kb/connecting-a-domain-purchased-elsewhere-to-your-wix-site  Their instructions say the best way is to point name servers, I would disagree and use the other way. Their suggested way may be easier if you are not sure what you are doing.

The other issue may be your internal network is named witaylorcountyfair.com and as suggested your IT department needs to update.
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melissajoAuthor Commented:
The witaylorcountyfair.com isn't our site.  The fair site is used by the UWEX 4H Group, and they are unable to get to it within our network, co.taylor.wi.us

I am just trying to find a reason why.  As I said, when I leave work and use my home Internet, the WIX site comes up with no issues.

Here at work, a blank white page loads...no html errors, no content errors, no nothing.
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Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
Your issue is very common.   And as Rob suggested, you will need to work with the folks that manage your internal network.  More than likely, your internal network has the same name as your website domain name. When you are inside your internal network and type in the domain name, the internal network already thinks you are there and does not know to point to the outside site.    Your choice is to just use the IP http://184.168.221.13 instead of the domain name witaylorcountyfair.com OR have your IT folks update your internal DNS.

Your question became a bit confusing because you were talking about www.witaylorcountyfair.com and www.witaylorcountyfair.wix.com/witaylorcountyfair and I think the assumption may have been they were supposed to be one site (witaylorcountyfair.com pointing to wix).  But you are really saying, " I can see every other website but my own from within our own internal network".   So Rob's answer  http:/Q_28660141.html#a40773953 is correct, "Have you talked to your IT department" about proxy/dns
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