I recently had an issue with my system (HP Envy H8 running Windows 8.1) not booting up or recognising the hard drive and had to call out a technician who managed to get Windows to recognise the hard drive. However, this did mean having to run a system refresh which, according to the on screen instructions, should leave your data intact but may remove some programmes.
Basically this was like starting Windows from scratch, so I had to set up Windows Live Mail with my e-mail server details, etc. It also means that Live Mail started up with empty mail folders (inbox, sent, etc.) on both my email accounts.
Most of the other applications were unaffected by the system refresh and all my office documents, music, etc. are still there.
Live Mail is sending and receiving messages but, I can't seem to find any of my emails from before the crash. They were set up on POP3, and I know that they were on the hard drive (having previously imported live mail .eml files into Mozilla Thunderbird).
So, my question is - where have my emails gone?
Any help would be greatly appreciated.