iPhone only syncs one day of Exchange emails


We have a couple of users in our organisation who are unable to sync any emails older than a day. The users need to be syncing at least a week.  If they set "mail days to sync" to 3 days or more, the iPhone email app gives the following error when syncing:

Cannot get mail - the connection to the server failed.

We are using Exchange 2003 SP2 but have tested on multiple iPhones (4, 5 and 6, all up-to-date). OWA/OMA is working fine, their email accounts sync on Android mobiles, but everybody else in the company is able to access emails on iPhones.

Any input will be greatly appreciated.

Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Will SzymkowskiSenior Solution ArchitectCommented:
Have you tried wiping the phone and trying again? Also, have you tried to move the users mailbox to another database and see if this corrects the issue?


Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
granite03Author Commented:
I tried wiping the phones already.

However, created a second store and moved the mailboxes to there and it syncs without issues now. Thanks!
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.