VMware ESXi 5 can't boot up

Today, the server doesn't boot up. It shows Download tools to manage this host from" http://192.168.1.10/ (Static)
Server Screen
Only two options show on the screen.
[F2] request to put root password.  (I lost it !!!!!!!!!!!!!!!!!)
or [Esc] also request root password !!!!

The server is stopped in there and unable to bypass download tools. Now no one can access server files!

Please help !!!
Joe_LAIAsked:
Who is Participating?
 
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
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Paul SolovyovskySenior IT AdvisorCommented:
you can re-install the ESXi host and choose to keep the current VMFS partitions, this will reset the password.

You can try to reset but we've had mixed results

http://www.vdsyn.com/resetting-the-root-password-for-esxi-5-x/
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Does the server have any hardware issues ?

otherwise you will need to re-install ESXi from scratch.

It will prompt to overwrite the current VMFS, so select NO.
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Mr TorturSystem EngineerCommented:
Hi,
even if you say the server does not boot up, this is its actual normal welcome screen for ESXi 5.0.

It seems that your issue is that you cannot access it.
Are you sure you are trying from a machine on the same subnet ?
What did you test? can you ping it? ssh it?
The downloadable tools is the vsphere client, did you try the server url to download them? Either you can download it on vmware site or on another ESX with same or newer version.

Does this ESX have existing Virtual Machines? If yes do they actually run normally, can you access them?
Do you have a vcenter?
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Joe_LAIAuthor Commented:
I tried to ping the server name but ping request could not find host. I lost root password so I don't know how to check server services running.
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Joe_LAIAuthor Commented:
Is possible I take hard disk out to put another workstation (running on windows 7) accessing VMware hard disk's data?
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Paul SolovyovskySenior IT AdvisorCommented:
try connecting the esxi host management port to a standalone switch and a laptop to see if it's a networking problem, try to ping via ip address on screen
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Joe_LAIAuthor Commented:
Thanks paulsolov
Can you have more details instruction? I am technical guy but less experience in VMware.
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Paul SolovyovskySenior IT AdvisorCommented:
this not about VMware, connect, this is to see if your networking is working.  By chance is this a standalone ESXi host or does it have vCenter in the mix?

You mentioned that you can't ping the host but can you ping 192.168.1.10?  If you can't connect the ports to a standalone switch and connect your laptop to the same switch.  Assign your laptop an ip address on the same network and see if you can ping the ESXi host.  If you can then it may be just a networking issue.   Either way without vcenter you can't connect to the ESXi host if you don't have the root password you'll have to re-install ESXi or try password recovery
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
It would be far quicker to re-install the ESXi OS, than remove the disk, and try and read it in a Windows 7 machine.
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Mr TorturSystem EngineerCommented:
Hi,
yes all your problem is that you don't have the root password. So do you have a vcenter?

- If "no", it does not worth the effort to do anything else than reinstall as said before, because without root password your ESX will be useless.
- If "yes" maybe we can help you more without uninstalling.

But try to answer the questions please in order for us to help you.
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Joe_LAIAuthor Commented:
I have no idea for vcenter. How do it know it has or not? Re install OS, does it effect server data? It looks no backup. I couldn't see any ext. Hard disk connected to the server.  I am worry about data lost.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
When you re-install, it will detect the current VMFS Datastore partition, and Ask you if you want to overwrite.

Select NO.

If it does not ask this do not proceed.
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Joe_LAIAuthor Commented:
Thanks Andrew, how do it get OS source for installation?  No any CD / Media at the moment.
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Download the ISO from VMware, and burn it to a CDROM/DVD.

USB flash drive.
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Joe_LAIAuthor Commented:
Sorry for that. The current OS is ESXi 5. Which one should I download ?

The situation is the old IT guy gone without any documents.  I came this company two days ago.

VMware vCloud SuiteDownload ProductDrivers & Tools
VMware vSphere with Operations ManagementDownload ProductDrivers & ToolsDownload Trial
VMware vSphereDownload ProductDrivers & ToolsDownload Trial
VMware vSphere Data Protection AdvancedDownload ProductDrivers & Tools
VMware Virtual SANDownload ProductDrivers & ToolsDownload Trial
VMware vSphere Storage ApplianceDownload ProductDrivers & Tools
VMware vSphere Hypervisor (ESXi)Download ProductDrivers & Tools
VMware vCloud DirectorDownload ProductDrivers & Tools
VMware EVO:RAILDownload ProductDrivers & Tools
VMware Software ManagerDownload ProductDrivers & Tools
VMware Integrated OpenstackDownload ProductDrivers & Tools
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
VMware vSphere, and select 5.0.

Hang on this is a HP Server, you will want to download ESXi 5.0 from the HP Website.

or this LINK here

https://my.vmware.com/web/vmware/details?downloadGroup=HP-ESXI-5.0.0-U3-OCT2013&productId=229
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Joe_LAIAuthor Commented:
I have fixed some network issues. Now, I can ping server 192.168.1.10.  But server name mapped on client PC, unable to ping. What do you think?
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Joe_LAIAuthor Commented:
I followed your suggestion to reinstall ESXi  OS.
1found two disks
2Disk one details
3Disk two details  
I selected Disk one to install it
4I selected InstallESXI, preserve VMFS datastore
5Reset password
6Saying "This disk will be repartitioned."
Very worries about this step. Should I F11 install or NOT. I don't want to lose data
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Joe_LAIAuthor Commented:
I press F11. Installation finished. After restart server, I manage network configuration to put IP , subnet and gateway. I can still ping server 192.168.1.10 & I have root password now. But I still not get in share drive & can't ping hostname. Attached screen dump.   Any suggestion ??
Error.pdf
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Joe_LAIAuthor Commented:
You can see the volume big file in vmfs partition. But I don't know what was VM operating system setup, how to get in data? I knew how to create a VM with mounting current big file but I don't know what is operating system they were using. Any idea?
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Joe_LAIAuthor Commented:
Thanks Andrew Hancock. All fixed it.
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