Pointsec

Is there a way to always be able to unlock pointsec if the unlock button does not show the drive?
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Dennis MillerAsked:
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btanExec ConsultantCommented:
You need to recover password via the helpdesk route or recovery diskette created when this encrypted drive is doen, otherwise I do not see other means to "unlock". There is one forensic mean discussed but it assume that you have the administrator ID and password for an administrative install of PointSec as well as the recovery file and the authorised user ID and password since the key is also supposed to tie to the user's encrypted drive)
http://digital-forensics.sans.org/blog/2009/09/11/decrypting-a-pointsec-encrypted-drive-using-live-view-vmware-and-helix?reply-to-comment=14146

looking at the Pointsec guide, the unlock setting has enforced policy on who can "unlock"
> Enable administrators to unlock user accounts (normally only enable for users who are designated to provide remote help and not for general users)
> Locked administrators may unlock locked accounts where created admin can unlock but cannot login to the machine
> Unlocking has setting to specify as per "WakeOnLAN" and "Remote Help"

Without the a/m, I am not sure whether this use case is possible...the Pointsec support tm should advice better ...

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