Is there a way to always be able to unlock pointsec if the unlock button does not show the drive?
Dennis MillerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

btanExec ConsultantCommented:
You need to recover password via the helpdesk route or recovery diskette created when this encrypted drive is doen, otherwise I do not see other means to "unlock". There is one forensic mean discussed but it assume that you have the administrator ID and password for an administrative install of PointSec as well as the recovery file and the authorised user ID and password since the key is also supposed to tie to the user's encrypted drive)

looking at the Pointsec guide, the unlock setting has enforced policy on who can "unlock"
> Enable administrators to unlock user accounts (normally only enable for users who are designated to provide remote help and not for general users)
> Locked administrators may unlock locked accounts where created admin can unlock but cannot login to the machine
> Unlocking has setting to specify as per "WakeOnLAN" and "Remote Help"

Without the a/m, I am not sure whether this use case is possible...the Pointsec support tm should advice better ...

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.