Win8 Tablet: Get to troubleshooting menu from boot.
I have a Windows 8 tablet. Model: Hexa BlueM. I cannot remember the password, so I want to reset to factory. How do I get to the reset (Troubleshooting, advanced boot options) screen at boot?
Thanks,
mug
Thanks,
mug
ASKER CERTIFIED SOLUTION
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This is a clever process that will allow you to reset it:
http://pcsupport.about.com/od/windows-8/a/reset-password-windows-8.htm
The basic trick is to replace the file that runs from the logon screen when you click on the Ease of Access icon with cmd.exe. Running it will bring you to a prompt where you are able to change your password.
http://pcsupport.about.com/od/windows-8/a/reset-password-windows-8.htm
The basic trick is to replace the file that runs from the logon screen when you click on the Ease of Access icon with cmd.exe. Running it will bring you to a prompt where you are able to change your password.
ASKER
This worked to get to the Troubleshooting menu, however none of the options worked with this tablet. After selecting any of the options, it would go to another window either with two blank, unclickable buttons (reset the OS), or it would go to a blue screen with nothing but the username and a green dot. No options on either menu.
ASKER
The clever trick above works well on a PC, but there is no keyboard on this tablet and I cannot boot to cmd prompt, nor can I boot from bootdisk.
Does it have usb ports so that you can connect a usb mouse and keyboard?
ASKER
It is a local password. Let me know if you have a fix.
mug