Win8 Tablet: Get to troubleshooting menu from boot.

I have a Windows 8 tablet. Model: Hexa BlueM.   I cannot remember the password, so I want to reset to factory.  How do I get to the reset (Troubleshooting, advanced boot options) screen at boot?

Thanks,
mug
LVL 6
Kris MontgomeryAsked:
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CompProbSolvCommented:
From the logon screen, left-click on the icon in the lower-right corner.  Hold Shift down and click on Restart.

You can also get there from a boot DVD, but this above method may be easier.

If the lost password is really the only issue, there may be better ways to deal with it.  Is it a local password or a Microsoft account?
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Kris MontgomeryAuthor Commented:
That works perfectly. Thank you.
It is a local password.  Let me know if you have a fix.

mug
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CompProbSolvCommented:
This is a clever process that will allow you to reset it:
http://pcsupport.about.com/od/windows-8/a/reset-password-windows-8.htm

The basic trick is to replace the file that runs from the logon screen when you click on the Ease of Access icon with cmd.exe.  Running it will bring you to a prompt where you are able to change your password.
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Kris MontgomeryAuthor Commented:
This worked to get to the Troubleshooting menu, however none of the options worked with this tablet.  After selecting any of the options, it would go to another window either with two blank, unclickable buttons (reset the OS), or it would go to a blue screen with nothing but the username and a green dot.  No options on either menu.
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Kris MontgomeryAuthor Commented:
The clever trick above works well on a PC, but there is no keyboard on this tablet and I cannot boot to cmd prompt, nor can I boot from bootdisk.
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CompProbSolvCommented:
Does it have usb ports so that you can connect a usb mouse and keyboard?
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