PDF font different in browser (chrome) than when in acrobat

Hi Experts,

As you can see with the attached image, our manual has a difference in font when viewed in browser as opposed to in acrobat.  How can we make them consistent?

Thank you!
Mike
font-difference.png
LVL 1
threadyAsked:
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MikeIT ManagerCommented:
Unfortunately from my experience, Chrome's PDF reader can have a mind of it's own.  I used to work for a company where our quotes and invoices that were generated from our web-based portal would look totally different in Chrome vs. any other PDF viewer.  Me and my boss spent a considerable amount of time looking for a solution, but all we came across was more people with the same and different issues with Chrome's PDF viewer.  Our solution was disabling it and forcing it to open PDFs with Acrobat or Foxit.

This seemed to become an issue with one of the updates released from Chrome some time the last half of 2014.
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threadyAuthor Commented:
Right - in IE, it looks much better.  Thanks for your help!
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Dave BaldwinFixer of ProblemsCommented:
It's because programs and operating systems use "font substitution" when they don't have the font requested for some reason.  You ought to try the same thing in Firefox's PDF viewer and see what happens there.  It should be the most identical when you use the most common fonts.  Arial and Times New Roman.
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MikeIT ManagerCommented:
Font substitution only plays a role when the computer doesn't have the font installed.  In his case Chrome didn't render the document using that font.
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Dave BaldwinFixer of ProblemsCommented:
That isn't true.  Many programs, especially ones that generate PDFs, substitute PostScript fonts for TrueType fonts.  It would not be surprising if programs that render PDFs do the same thing.
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threadyAuthor Commented:
Thanks gentlemen!
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