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Negative. Only thing that affects CAD is the CTI versions. That is, UCCX version against UCM version.
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Negative. Only thing that affects CAD is the CTI versions. That is, UCCX version against UCM version.

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We have need to do some firmware upgrades on our cisco phones CP 6945 and CP 8945 and before we do that I'm wanting to know if that will affect people in our call center department using the Cisco Agent Desktop program. In particular this program is known as ...<br />
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Cisco Unified Contact Center Express 9.0.2.1064 Agent Desktop &nbsp;(what a mouthful huh? I have seen release info out there (very long and we are behind a couple fw upgrades for the phones so that's like 60+ pages of reading material to go through. I'm not even sure something like this is mentioned in those notes after glancing at the table of contents for these release notes.. <br />
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Does anyone know how to go about finding out this information? We aren't wanting to put our call center department personnel at risk by doing firmware upgrades on all the phones without knowing more about how doing those upgrades will affect the Cisco Agent Desktop program (and Cisco Agent Supervisor too actually) <br />
<br />
thank you
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We have need to do some firmware upgrades on our cisco phones CP 6945 and CP 8945 and before we do that I'm wanting to know if that will affect people in our call center department using the Cisco Agent Desktop program. In particular this program is known as ...

Cisco Unified Contact Center Express 9.0.2.1064 Agent Desktop  (what a mouthful huh? I have seen release info out there (very long and we are behind a couple fw upgrades for the phones so that's like 60+ pages of reading material to go through. I'm not even sure something like this is mentioned in those notes after glancing at the table of contents for these release notes.. 

Does anyone know how to go about finding out this information? We aren't wanting to put our call center department personnel at risk by doing firmware upgrades on all the phones without knowing more about how doing those upgrades will affect the Cisco Agent Desktop program (and Cisco Agent Supervisor too actually) 

thank you

Upgrading FW on Cisco phones. Will it affect Cisco Agent Desktop program?

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).

Voice Over IP

IP telephony (Internet Protocol telephony) is a general term for the technologies that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched telephone network (PSTN). Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. The challenge in IP telephony is to deliver the voice, fax, or video packets in a dependable flow to the user.