• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 84
  • Last Modified:

CRM add-in 2013 slowing down my office 2013 products

We have the CRM 2013 outlook add-in on our office 2013 environment and it is slowing outlook down to a point that is unresponsive for a few minutes sometimes.  Once the CRM add-in is removed outlook goes back to normal, if we reinstall the add-in and configure it then outlook hangs again.

Any help will be greatly appreciated .

Thank you,
0
Crossroads305
Asked:
Crossroads305
3 Solutions
 
Raymond PengSystems EngineerCommented:
Your best bet is to make sure you have the latest windows and office updates on he client machines. You've already diagnosed the slowness to be caused by the addin. You will want to bring this attention to the vendor and open up a case with them. If it's Microsoft or another known company, I'm sure that this is something they've seen in the past.
0
 
Feridun KadirPrincipal ConsultantCommented:
Have you installed the latest Update Rollup for your CRM 2013 client add-in?  see https://support.microsoft.com/en-gb/kb/2963850
0
 
Shweta GoelCommented:
Hi,

You can use HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient
Command to fix this issue.

And also disable the email auto tagging feature for all CRM users.

Reagrds
0
 
Crossroads305Author Commented:
@l33tf0b & feridun: We have all the latest updates and rollups installed

@Shweta_Goel: We don't seem to have that key in our registry. The closest one we have is under HKLM and that just contains what looks like the install directory  and version numbers.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now