Polycom 8000 HDX behind Sonic Wall TZ215

We have recently installed a Polycom 8000HDX behind a sonic Wall TZ215. We have setup NAT on the FIrewall and on the HDX, as well as opened all ports. However, we are having an issue with most incoming calls connecting, but no audio or video passing and then the call disconnecting. I have done a few packet captures, and we can see the negotiating and ringing, and even RTP packets flowing, but still, no audio or video. I have read that these two devices can be picky working together, so I'm hoping that someone else might have some experience getting them to work together.
JesusFreak42Asked:
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StolsieCommented:
Hi

you have two of these open and it has thrown me lol.
are you running a content filter on the sonicwall?
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JesusFreak42Author Commented:
Yes
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StolsieCommented:
Add the IP addresses of the Polycom devices in to the exclusion list so they bypass the filtering and then give it ago
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JesusFreak42Author Commented:
So, basically, by "policing" devices you mean the Polycom and anything associated with it?
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StolsieCommented:
i meant polycom yes, that why i edited it. no not anything associated with it.
in the content Filtering Policy you should have the abbilitiy to add address object in to be excluded from filtering.
if the polycom device has an IP of 192.168.0.2 add it to that exclusion list.
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StolsieCommented:
I’m interested in knowing if this worked for you or not?
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JesusFreak42Author Commented:
No it did not.
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StolsieCommented:
What information can you pull from the SonicWALL analyzer if you set the initiator to your polycon's internal IP?
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JesusFreak42Author Commented:
We found out that the Polycom INstaller forgot to program the HDX to register to their SIP server, hence, no packets.... Thanks!
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JesusFreak42Author Commented:
Basically, the problem wasn't eve with the sonic wall.
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