Android Lollipop - Wifi / Notification Issues

This might be the dumbest question I've asked on her but I am at a complete loss and it just doesn't make sense to me.

Two days ago my phone updated to 5.0,1 Lollipop.

First off I hate that they took silent mode away and turned it into "interuptions" but that isn't my issue.

Ever since the update I get all my email, and app notifications at home on my wifi, off wifi and other places I visit with wifi.  However when I am at work, the notifications stop, when I get in my car after working and leave the parking lot the minute the wifi router is out of range, and it flips back to cell service 4G, all the notifications for the day start pouring in (even though on my computer I deleted all the emails from the day through outlook, the notifications still hit my phone for all the emails received that day.

Text messages flow fine through out the day because they are using the cell service, and the internet (chrome) and apps all work fine while at the office, its just the notifications are not coming through.   It is very bizarre..

No other phones on our work network have this issue only mine which happens to be the only one on the new lollipop update.   At home on wifi the notificaions are real time and current.  

I've "forgotten" the network at work and reconnected a handful of times and that doesn't seem to work.  

It's very weird that the internet on the phone works perfectly when connected to my work wifi it's just the notifications that don't work, I can't find any settings anywhere saying disable notifications on this network or anything like that.

Help me from going insane.
LVL 1
FosterThomasAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

KimputerCommented:
Can you take a look at when you're outside and when you're in the office at Settings > Personal > System Profiles.
If you jump from profile to profile, it's setup as a trigger somewhere (for instance, connecting to office wifi triggers the profile that disallows notifications).

If you're always on the same profile, this isn't the problem obviously (and I'm not sure where the problem is as you have stated the wifi works in the office).
0
FosterThomasAuthor Commented:
Same profile, so that's not the issue.

It's an android phone so it only has one profile and a guest profile
0
KimputerCommented:
No, that's not the profile I'm talking about. As i said, look in Settings > Personal > System Profiles
0
Check Out How Miercom Evaluates Wi-Fi Security!

It's not just about Wi-Fi connectivity anymore. A wireless security breach can cost your business large amounts of time, trouble, and expense. Plus, hear first-hand from Miercom on how WatchGuard's Wi-Fi security stacks up against the competition plus a LIVE demo!

FosterThomasAuthor Commented:
There is nothing anywhere in settings that says personal or system profiles
0
KimputerCommented:
You mention only notifications. But do you actually check your email on your phone during the day in the office? What happens exactly? You are reading all your emails on your phone, and still the notifications about all those read email come pouring in after you leave work? Same for whatsapp, you have full conversations, and the notifications of those conversatoins pour in also after work?
0
FosterThomasAuthor Commented:
The emails don't really matter because I sit at my computer with Outlook open, but it is an exchange account not a pop3 account so no matter the device the mailbox is synced.

So when I leave the office and leave wifi range, the mailbox is displayed correctly and synced with the server showing the correct the emails.  However I get a notification for every email that was received to that mailbox for that day.

I don't use WhatsApp, I just use basic texting and those notifications work fine.

However pick an app and notification that uses the internet, IE: ESPN, Snapchat, facebook, twitter, PGA Tour etc.   All display a notification normally if a message, tweet or whatever is received.    During the day I will  pick up my phone and look through facebook and see someone sent me a message, I never get that notification on the phone.   However I read it on the phone and reply on the phone, however when I leave my wifi at work I get the notification for that message on say facebook, even though during the day and while on wifi I read and respond to that message.  Same for all apps and notifications I could have look at a snapchat someone sent me on my phone, however after I leave the wifi at work I get the notification for that snapchat I already viewed.
0
KimputerCommented:
You have to find one other Android "victim" in a colleague or something. Either one with or without Lollipop. It could be plain coincidence you noticed this after the upgrade, but the other colleague should ALSO have the EXACT same problem with notification.
IF you can find one, then it's actually a firewall/security issue on premise. Maybe ask the IT guy in the office if TCP/UDP port 5228 is being blocked (used by Google's Push notification service. Even if the apps are not made by google, they're written for android, and uses Google's Push notification service).
0
FosterThomasAuthor Commented:
I am the IT admin, here, that is why I said it was a dumb question but I didn't know where else to ask it.

5228 is not blocked on the firewall, and there are multiple other Android devices working perfectly in the office, as well as a ton of Iphones.

That is why I thought it had to be related to the new lollipop update but I've looked through everything single setting I can think of.

It's just a very weird thing, and really not even that big of a deal since it is only effecting me and personal cell use really but just something that I wanted an answer too.
0
FosterThomasAuthor Commented:
I just undid the lollipop update and it is working fine again, so something for the LG G3 in that new update was being screwy.

This afternoon I will do the new update again and see if a fresh install fixed it.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
KimputerCommented:
It is possible, but probably you will get the same error back, and you will only solve it if you wait for the update after this one (and you notified LG about this problem so they can take a look at it).
0
FosterThomasAuthor Commented:
Undid the update in question
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Android

From novice to tech pro — start learning today.