Windows Error....

hello,

After cleaning a laptop from Viruses I receive this error every time I restart the laptop. I am attaching a pic. Can someone please pointing me to the right direction and suggest how I can get rid of that annoying pop up window please.

Thank you
image1.JPG
ItaliabellaAsked:
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NVITCommented:
Check your Start, All Programs, Startup folder.

Also these registry keys:

HKCU\Software\Microsoft\Windows\CurrentVersion\Run
HKCU\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
HKLM\Software\Microsoft\Windows\CurrentVersion\RunOnce
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
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ItaliabellaAuthor Commented:
New what do you mean check these registry keys ? what do I need to do exactly please ?

what I need to check on Start, all programs, startup folder ? what do I need to do exactly there please ?

Thank you
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dbruntonCommented:
Also try running msconfig from the command prompt and see what is under the Startup tab.  Quite likely the offending line is there and you can disable it.
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NVITCommented:
Pick the Start button at the corner.
Pick All Programs
Scroll down pick Startup folder
Does any shortcut there give a clue? You can also right-click each file there, then pick Properties. The dialog then shows the Target
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NVITCommented:
For the registry keys...
regedit

Open in new window


Browse the branches I mentioned.

Note: HKCU is shortcut for HKEY_CURRENT_USER. You get the idea.
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szichenCommented:
Uninstall GeniusBox from your machine. Seems like your virus scanner picked this up and removed some startup files. If you don't need this program, remove it.
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ItaliabellaAuthor Commented:
szichen: the genius box program is not there anymore...:(
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ItaliabellaAuthor Commented:
New Village the start up folder is empty
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NVITCommented:
did you check the registry also?
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ItaliabellaAuthor Commented:
do I need to delete all the strings you mentioned ?
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NVITCommented:
No. Just delete the one that pertains to your posted image. Make sure that's the one.

A safer way is to use AutoRuns by Microsoft https://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

It lets you Disable instead of outright delete the key.
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ItaliabellaAuthor Commented:
ohhh ok great
thank you
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NVITCommented:
To Disable a key, pick the checkbox as shown...
Autoruns Disable sample
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NVITCommented:
Another good feature is Search. You can search for all occurences of text GeniusBox. Then disable it
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ItaliabellaAuthor Commented:
Ok I am sending an a pic of what I found. Al the check boxes are checked. What should I do ?
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ItaliabellaAuthor Commented:
here is the picture...all the checks boxes are checked. do I need to uncheck them or check them to disable that string..?
image1.JPG
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ItaliabellaAuthor Commented:
and which tab of auto run should I look please?
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ItaliabellaAuthor Commented:
what the yellow key highlighted means ?
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NVITCommented:
Press Ctrl-F to Find
Enter the text: GeniusBox
If it finds it, it lands on it. Confirm that it what you want to disable. If so, Clear the checkbox.
Press F3 to find the next occurrence.
Repeat until no more found.
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NVITCommented:
The image is tiny. 8-)
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NVITCommented:
The yellow items means the file doesn't exist. Or, the user running autoruns can't see the file. If you're running it as local admin, and the file exists on a server, then the file may still be there. So, don't uncheck it. You need to make the judgment.

Otherwise, It's probably safe to clear those checkboxes for now. Once you are certain you don't need them at a later date, you can delete them.
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ItaliabellaAuthor Commented:
ok I found is. It landed on it. but when I try to disable the check mark a windows appear say "error changing item state: access is denied. I am attaching the pic :(
image2.JPG
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NVITCommented:
Close autoruns. and run it again as admin.
You must run autoruns.exe as the administrator
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ItaliabellaAuthor Commented:
ok I did it and I was able clear the check marks. I cleared also the check marks form the yellow highlighted. now how can I save the changes ?
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NVITCommented:
> ...I cleared also the check marks form the yellow highlighted
Did you read my note about the yellow items?

> how can I save the changes ?
Just close autoruns.

Reboot.
Cross your fingers.
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szichenCommented:
Do a search in the Registry for GeniusBox and delete all instances.
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ItaliabellaAuthor Commented:
I removed all the sting I found, sometimes it save the cleared string sometimes I need to cleared many itmes in order for the check marks to stay cleared. I rebooted but the pop up error still appear....

any other suggestion...please ?
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ItaliabellaAuthor Commented:
szichen: I did a search in the registry, I deleted the whole string and the pop up doesn't come up anymore :).
Thank you so much.

New Village : thank you so much for your help too. I thought autorun would have worked but it didn't.
thank you again.
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ItaliabellaAuthor Commented:
Thank you both of you
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szichenCommented:
Glad to help.
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