Outlook Ditribution LIst

Hello Everyone,

this is the problem : I am having trouble managing my contacts in Outlook. I have a group formed and then I try to send an email to all the members of the group and I cannot make it work.

How would you approach this issue ? what are your recommendation to fix this issue ? what will be the fist thing I should to attempt to solve this issue please.

Thank you
ItaliabellaAsked:
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David Johnson, CD, MVPOwnerCommented:
Please explain your problem
Here is a video I made that uses the Office 2013 version of a Distribution List (Contact List)
http://www.screencast.com/t/wSMo6tWPTaAz
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bigeven2002Commented:
Hello,
Which version of Outlook are you running?  Also, which service pack has been applied?  Are you using Exchange?
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ItaliabellaAuthor Commented:
Hello everyone and thank you for your response.
This is a friend laptop, she doesn't use exchange. I will see her today late and I will learn more about the issue. For now I put what you wrote to me.

I believe she have Office 2010. I can provide more info once I am coming back. I was just trying to be proactive and have an idea about what to do when in front of the PC. Thank you again for now and later on tonight I will come back with the exact problem and what what she is trying to accomplish.
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ItaliabellaAuthor Commented:
ok I went there and I was able to fix nothing :(. I felt extremely retarded.

1) problem #1, she is trying to create a normal distribution list in outlook 2013 and add 30 members to it. I tried I couldn't do it. I have Outlook 2013 in my computer  so if someone send me a step by step guide on how to create a distribution list in my outlook I can test in on my pc then reproduce it on her computer.

2) problem # 2, she is trying to add a second Gmail account to her outlook 2013. She has one Gmail account set up in outlook already as default and it is working great but when we try to set up the second Gmail account we receive an error. I copied exactly the same setting of the first account , same username, smtp, imap etc...but I keep receiving en error message. I am attaching 3 pictures that shows the error that I am receiving. Thank you for your help...
image1.JPG
image2.JPG
image3.JPG
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David Johnson, CD, MVPOwnerCommented:
you probably have enabled two factor authentication. Go to http://accounts.google.com and create an application password and use that password for outlook.
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ItaliabellaAuthor Commented:
Hello David,  I tried to setup my friend gmail account in my computer as a test. ( I also have Outlook 2013) but still I failed and I received the same identical error message that I  posted as a picture. So can you explain more what does I mean "you probably have enabled two factor authentication " ? please.  I went to the link you sent me and it automatically pulled out all the info related to my personal gmail account. Which means that If I need to do something It has to be done from my friends laptop not from my personal computer correct ? I was hoping to do all the testing in my PC, once everything is working and tested in my PC I will go there and quickly fix it. Are you able to help me to setup propely her email in a outlook 2013  please ? can yo guide me step by step ? thank you by the way it's not clear what an application password is and how or where I can create it when I go to the link you sent ....thank you again..
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David Johnson, CD, MVPOwnerCommented:
A complete walkthrough video available @ http://www.screencast.com/t/tRX268WEMIan
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ItaliabellaAuthor Commented:
David your complete walkthrough video is outstanding !! thank you so much. However, I can't add her second gmail in her outlook neither I can't on my outlook :( what am I missing ? what do you recommend ? can you help me to troubleshoot tis issue step by step to find out where the issue is please ?
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ItaliabellaAuthor Commented:
Thank you
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