Word macros disabled message

Two of our users have complained that all of a sudden when they open Word 2010, the blank document shows "Security Warning - Macros Disabled" in a bar at the top of the page, with an option to 'Enable Macros'. If they then click 'Enable Macros' they get:
File in Use
Normal.dotm is locked for editing by 'Username' (their username)
Do you want to:
* Open a Read Only copy
   Create a local copy and merge your changes later
   Receive notification when the original copy is available

If they click OK (with first option selected) the blank document opens NOT in read only mode. If the open another blank document they don't get the 'Macros disabled' message.

If they then exit Word and re-open, it does it all again.

The same thing happens if the open Word by double-clicking an existing Word document in Explorer.

This does not happen for all users (i.e. it doesn't happen for me).

Any suggestions? I don't even know where to look.

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K BCommented:
Check out this:


also do you have all patches installed and antivirus running on those computers?
reboot them?

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gregmiller4itAuthor Commented:
Ok, so you pointed me in the right direction. The users don't actually use macros much, but they had done a course where they played with them. It appears that they had included a macro in the Normal.dot. The warning didn't appear until I made some other changes at the server end.
In the end I copied Normal.dot off my PC and used it to replace it on theirs. Now they are both happy again (and that is really what our job is about...keeping the users happy!)
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