Android phone Exchange contacts don't show up but email syncs

I have mostly iphones at my work but one user has an android 4.3 and now her contacts are not showing in the phone.
I do see 2 sections in the contacts Groupes: one for the ENTERPRISE and one for her personal gmail groupe.

She IS receving and sending emails.

in the settings: under ENTEPRISE I see  "Synchronisation deactivated" ?? Yesterday it was showing activated but no contacts still.
When I click on "touch here to lauch contact's sync" it works  but still nothing showing in Contacts

When I go under Account Parameters  I see Email Frenquecy and it was set to Auto (push) and I putted it to "every 5 minutes" = no change

I see a check box at " synch email, synch contacts, synch calendar,"

I tried deleting the account on the phone an recreating it but change nothing...

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Satya PathakLead Technical ConsultantCommented:

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