Android phone Exchange contacts don't show up but email syncs

Hi,
I have mostly iphones at my work but one user has an android 4.3 and now her contacts are not showing in the phone.
I do see 2 sections in the contacts Groupes: one for the ENTERPRISE and one for her personal gmail groupe.

She IS receving and sending emails.

in the settings: under ENTEPRISE I see  "Synchronisation deactivated" ?? Yesterday it was showing activated but no contacts still.
When I click on "touch here to lauch contact's sync" it works  but still nothing showing in Contacts

When I go under Account Parameters  I see Email Frenquecy and it was set to Auto (push) and I putted it to "every 5 minutes" = no change

I see a check box at " synch email, synch contacts, synch calendar,"

I tried deleting the account on the phone an recreating it but change nothing...

tx!
philjansAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Satya PathakLead Technical ConsultantCommented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
philjansAuthor Commented:
tx!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.