Windows 8 Store App wont open.

Hello,

I have a computer that a customer did a refresh on. It is a windows 8, HP. He was having some issues with it and thought he would be mr. fixit and do a refresh to fix things. it removed all of his tiles, any programs or apps that he downloaded, everything except his personal files, and that is what a refresh is supposed to do. The problem I am having is that the windows store wont open. It says there is a problem with the license. Any ideas as what to do? I tried a youtube video and a cmd, but it was unsuccessful. I'm hoping there's a way to uninstall the store and then reinstall it or am I going to have to completely reinstall windows 8?

Any suggestions let me know!

Thank you!
sparsAsked:
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JohnBusiness Consultant (Owner)Commented:
You never know what the person actually did. Refresh should work and I have used this tool.

Now the next step is to run DISM:

Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.

If DISM does not fix the problem, back up the system and reinstall Windows

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rindiCommented:
Do you have a better description of what error message he gets? Is it possible that Windows isn't activated? Or could it be that his m$ account is wrong or not verified? As for as I know, for the store to work, you need to register with m$. Usually the m$ user account the default setup of windows 8.x uses should be fine for that. But if a new PC is registered with that account (the refresh could have made it appear to be a different PC), a message is sent to your cell phone or alternative email account with a code you can use to verify that it is your PC. After that OneDrive sync and the store etc should work again.

I'd make sure he has checked on his phone or the alternative email account whether he got such a message.

On the other hand, if it's just about the store not working, I wouldn't care, as all you get that way are the crapps of which none are of any use whatsoever. Have him use real software, not crapps.
SaschaoCommented:
On the other hand, if it's just about the store not working, I wouldn't care, as all you get that way are the crapps of which none are of any use whatsoever. Have him use real software, not crapps.

Windows 8.1 Update is the only useful thing in Windows store ;-)
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