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Windows 8 won't boot, error message

I am working on two PCs running windows 8 with the same problem, laptop and desktop, suddenly they both got a blue screen that says (your PC ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you) I did a clean install on the laptop and I'm still getting the same message, even sometimes with the Hard Drive removed. Very curious to see what this issue is.

Thanks,,
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GMorris215
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GMorris215
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3 Solutions
 
JohnBusiness Consultant (Owner)Commented:
If you happened to have made a recovery media before this, you can use that to start Windows 8.

getting the same message, even sometimes with the Hard Drive removed <--- Not a Windows issue, but points rather to hardware. Have you looked at motherboard issues at your vendor's site?  

I really doubt it would be your BIOS chip, so probably some manufacturing issue.
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GMorris215Author Commented:
I did consider hardware I removed one memory module and it booted but suddenly reverted. So you confirmed one possibility.
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JohnBusiness Consultant (Owner)Commented:
It appears to be an intermittent motherboard or possibly loose component/ socket fault.
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GMorris215Author Commented:
I thought that also I will dismantle remove and reinsert the processor and other removable components and see what happens.
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nobusCommented:
can you post a picture of that mesage - and when exactly does it happen?
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GMorris215Author Commented:
sudden error message booting to windows 8
attached above image of the error message from my windows 8 machine. i can not get pass or remove this message even with clean installation. i completely disassembled the laptop and reassembled, reseting bios pin (removed bios battery for 24hrs) removed clean and replaced processor, replaced thermal paste with clean install and still will not boot. I will put the HD in another unit to see if it's software related or the HD & motherboard have been completely disabled by some kind of vicious virus. Thanking everyone for continuous input and help.
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nobusCommented:
i would run a diag on the ram and disk first
you find all you need on the UBCD :
 Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick
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GMorris215Author Commented:
Thank you nobus, i will let you know the results of the 2 runs.
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GMorris215Author Commented:
Hardware: It seems the memory module may have been the culprit, replacing the ram on both machines seemed to have fixed the issue.

Thank you both
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