Lenovo P500 Dim Display

Lenovo P500 Dim Display - LAPTOP

Client turned on their computer & they have a dim display, I can see the mouse move around, but just a blank screen... it looks like it boots up right, into username & then just black screen... hooked an external monitor & it looks normal, not dim, but still black screen... can move the mouse around, but thats it...

what do you think it is?  

I can't seem to get into safe mode either...

What is ur course of action to find the solution???
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Skyler KincaidNetwork/Systems EngineerCommented:
We have seen this a lot with our business clients after Windows Updates. The first thing I would try is doing a system restore to try and go back until you find one that lets it boot normally.

There is a lot of Windows Updates that have been pulled in the last few months because of similar issues.

Are you able to press F8 to get the advanced boot menu?
etronics6Author Commented:
It does not fully go into win8, it looks like it wants too, but then it's just a blank (black) screen with the mouse...

I can't seem to get into safe mode @ startup either... F8 doesn't seem to work...

Any way to get in there?? It has f8 with an FN key which I keep pressing at startup, but just blows past that & logs into username & then blank...
Skyler KincaidNetwork/Systems EngineerCommented:
Do you have a Windows 8 disk you can use to get into the advanced startup repair and do the system restore?

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etronics6Author Commented:
Oh I will try that...

Do I just put in & start machine & it will give me options.. Haven't had to do that on 8 machines before..
Skyler KincaidNetwork/Systems EngineerCommented:
Yea, you have to boot to the DVD. It will then give you some recovery options and you are looking for advanced startup repair and the system restore option:


Whatever you do, don't refresh or reset the PC unless you run out of other options.
etronics6Author Commented:
Ok great I'll try it! Thx!
etronics6Author Commented:
Ok so I got in there.. It's says there are NO restore points available...

Is there a way to get into safe mode?  Maybe I can remove the graphics driver & reboot....

It's giving me an option of automatic repair, which I guess I will try next if I can't find a way to get into safe mode...
etronics6Author Commented:
We're not able to fix, but these solutions at least help me determine if it could be fixed... Thanks for ur help!
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Windows 8

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