Lenovo P500 Dim Display

Lenovo P500 Dim Display - LAPTOP

Client turned on their computer & they have a dim display, I can see the mouse move around, but just a blank screen... it looks like it boots up right, into username & then just black screen... hooked an external monitor & it looks normal, not dim, but still black screen... can move the mouse around, but thats it...

what do you think it is?  

I can't seem to get into safe mode either...

What is ur course of action to find the solution???
etronics6Asked:
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Skyler KincaidNetwork/Systems EngineerCommented:
We have seen this a lot with our business clients after Windows Updates. The first thing I would try is doing a system restore to try and go back until you find one that lets it boot normally.

There is a lot of Windows Updates that have been pulled in the last few months because of similar issues.

Are you able to press F8 to get the advanced boot menu?
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etronics6Author Commented:
It does not fully go into win8, it looks like it wants too, but then it's just a blank (black) screen with the mouse...

I can't seem to get into safe mode @ startup either... F8 doesn't seem to work...

Any way to get in there?? It has f8 with an FN key which I keep pressing at startup, but just blows past that & logs into username & then blank...
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Skyler KincaidNetwork/Systems EngineerCommented:
Do you have a Windows 8 disk you can use to get into the advanced startup repair and do the system restore?
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etronics6Author Commented:
Oh I will try that...

Do I just put in & start machine & it will give me options.. Haven't had to do that on 8 machines before..
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Skyler KincaidNetwork/Systems EngineerCommented:
Yea, you have to boot to the DVD. It will then give you some recovery options and you are looking for advanced startup repair and the system restore option:

http://www.howtogeek.com/131907/how-to-create-and-use-a-recovery-drive-or-system-repair-disc-in-windows-8/

Whatever you do, don't refresh or reset the PC unless you run out of other options.
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etronics6Author Commented:
Ok great I'll try it! Thx!
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etronics6Author Commented:
Ok so I got in there.. It's says there are NO restore points available...

Is there a way to get into safe mode?  Maybe I can remove the graphics driver & reboot....

It's giving me an option of automatic repair, which I guess I will try next if I can't find a way to get into safe mode...
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nobusCommented:
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etronics6Author Commented:
We're not able to fix, but these solutions at least help me determine if it could be fixed... Thanks for ur help!
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