We have an interesting issue here that i hope someone can assist with.
We have 3 sites that use Video conferencing. One site uses LifeSize Systems and the other 2 use Polycom, HDX6000 and HDX7000 models.
We can initiate a multipoint call from Lifesize and have the two Polycom devices successfully join. If from the LifeSize end, we share a presentation, only the HDX7000 device can receive it. The HDX6000 only shows a black screen.
If a presentation is shown from the HDX6000, all parties can see the presentation. The same goes for the HDX7000. Presentation is viewable at both ends. Once the HDX6000 shows a presentation and is closed, the Lifesize unit can show their presentation and it is then viewable on both devices, even though previously, the HDX6000 could not see the initial presentation from the Lifesize.
If the call is then disconnected and reconnected, the issues reappears where the HDX6000 cannot view the presentation. We have also made the presentation viewable using the above steps and kept the call open for 30mins. After this time period, we try to present something from the LifeSize but it is again not viewable to the HDX6000 but the HDX7000 can still view it.
I hope my description isnt too confusing. If anyone has any tips or ideas, they will be greatly appreciated
Any help will be greatly appreciated