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Trouble with 1 800 number

Hello,

We just changed PRI's for our Cisco VOIP system and are now having problems with our 1800 number. We were told we could just switch over and everything would work as it did before. Well, everything works except our 1800 number. When you call it from the outside, you get a fast busy signal. When you call it internally, it just rings and rings. Any ideas?

Thanks,

Tim Edwards

The reason for changing the PRI, was it because you changed service providers? This is only my guess but if you did change service providers your 1-800 number needs an actual number to terminate on, if your old provider is still the owner of the toll free number, you will need to give them a DID from your new service provider to router the calls to. On your then associate that number with that you have setup for routing of the toll free number within your CIsco VoIP environment

cheesebugah

ASKER

Yes we changed service providers because of constant problems.

ASKER CERTIFIED SOLUTION

Justin Ellenbecker

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Tim Edwards

Was your toll free number with your old Service Provider? If so do you have a spare DID from your new Service Provider to point the Toll Free Number?

Or went you transferred all of your DID's did this include the Toll Free # and its termination #?

cheesebugah

ASKER

It points to our main number here at reception.