Trouble with 1 800 number


We just changed PRI's for our Cisco VOIP system and are now having problems with our 1800 number.  We were told we could just switch over and everything would work as it did before.  Well, everything works except our 1800 number.  When you call it from the outside, you get a fast busy signal.  When you call it internally, it just rings and rings.  Any ideas?

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Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
The reason for changing the PRI, was it because you changed service providers? This is only my guess but if you did change service providers your 1-800 number needs an actual number to terminate on, if your old provider is still the owner of the toll free number, you will need to give them a DID from your new service provider to router the calls to. On your then associate that number with that you have setup for routing of the toll free number within your CIsco VoIP environment
cheesebugahAuthor Commented:
Yes we changed service providers because of constant problems.
Justin EllenbeckerIT DirectorCommented:
You can also call your new provider and have them "port" the toll free number. A lot of times a provider cannot terminate a toll free number directly so they use a "charge" number which is generally just a local number in your area. I would start with the new provider and give them the toll free number and have them start the porting process. Once it is ported if they do not deliver the ANI directly as a toll free they should give you the local number. Then I recommend recording that toll free number in the description so that it is easier to find later. I have experienced this a few times when making changes. It seems that older Ma Bell off shoots will deliver toll free with the ANI and newer providers such as charter will give you a local number and then forward the toll free to that.

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Tim EdwardsIT Team Lead - Unified Communications & CollaborationCommented:
Was your toll free number with your old Service Provider? If so do you have a spare DID from your new Service Provider to point the Toll Free Number?

Or went you transferred all of your DID's did this include the Toll Free # and its termination #?
cheesebugahAuthor Commented:
It points to our main number here at reception.
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