Issues Adding a Second Gmail Account to Outlook 2013
Hello,
I am struggling adding a send Gmail account to outlook 2013. This Outlook 2013 has already a G-Mail account running and it works perfectly. Therefore, I tried to set up a second G-mail account copying the say settings, ports, SSL etc...but it doesn't work.
I am attaching 3 pictures showing the errors that I am receiving. I also tried to set up the same account in two different computers thinking that the first computer may be having some issue but nothing I receive the same errors.
who can help me to over come this annoying issue please ?
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I am struggling adding a send Gmail account to outlook 2013. This Outlook 2013 has already a G-Mail account running and it works perfectly. Therefore, I tried to set up a second G-mail account copying the say settings, ports, SSL etc...but it doesn't work.
I am attaching 3 pictures showing the errors that I am receiving. I also tried to set up the same account in two different computers thinking that the first computer may be having some issue but nothing I receive the same errors.
who can help me to over come this annoying issue please ?
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ASKER
John this is the trouble I think. how can I know which port goes where, and how can I know if I need to pick ssl versus TSL and where ?
You need to look up Gmail Account settings . Look at this Gmail article that suggests 993 / SSL and 465 / TLS
http://pop2imap.com/gmail-outlook-2013.php
Here is a troubleshooting article
https://support.google.com/mail/troubleshooter/1668960?hl=en
http://pop2imap.com/gmail-outlook-2013.php
Here is a troubleshooting article
https://support.google.com/mail/troubleshooter/1668960?hl=en
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If your first account works and the second does not, than:
Make sure that you have the IMAP/POP enabled on your gmail account settings (maureenmchung100...) on the "Forwarding and POP/IMAP" tab.
Make sure that you have the IMAP/POP enabled on your gmail account settings (maureenmchung100...) on the "Forwarding and POP/IMAP" tab.
ASKER
Joe thank you for your detailed step by step instructions. it's since Friday that I keep setting up the same account. If keep failing. I tried every single combination. This is what I receive : I am attaching the error that appear as soon as I click configure> I need to find out what that error mean and then move forward fixing it or I will never be able to set up this mailbox.
Can anyone help me to figure it out why I am receiving this error and what does it mean please ?
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Can anyone help me to figure it out why I am receiving this error and what does it mean please ?
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The problem is sending.
So you double checked ports (you said above). Did you check Outgoing Server for authentication. Try authenticating using the log in setting and providing Gmail account and password. It may try to use your first account if you do not specify. Try that and please let us know.
So you double checked ports (you said above). Did you check Outgoing Server for authentication. Try authenticating using the log in setting and providing Gmail account and password. It may try to use your first account if you do not specify. Try that and please let us know.
ASKER
ok good point John let me try..
Based on the two screenshots, I think this may be as simple as having the wrong user name and/or password.
ASKER
Joe, I wish I tested many times the account logging directly to the Gmail web site and I can log in great.
John I tried authenticating using the log in setting and providing Gmail account and password,...guess what ? still the same error come out....I feel hopeless after a few days researching ...
I keep thinking what I am missing this time ??
John I tried authenticating using the log in setting and providing Gmail account and password,...guess what ? still the same error come out....I feel hopeless after a few days researching ...
I keep thinking what I am missing this time ??
Do you have local PST files? That is, are you downloading Gmail?
Are you aware that each new email account in Outlook 2010 and Outlook 2013 sets up a new PST file.
Are you getting the PST files confused somehow.
If you have PST files and back them up, and know for sure you can set up at least one account, then consider deleting the Outlook Profile (Control Panel, Mail), then restart and make a new Outlook Profile. You could have a profile error.
Be sure you can set up again.
Are you aware that each new email account in Outlook 2010 and Outlook 2013 sets up a new PST file.
Are you getting the PST files confused somehow.
If you have PST files and back them up, and know for sure you can set up at least one account, then consider deleting the Outlook Profile (Control Panel, Mail), then restart and make a new Outlook Profile. You could have a profile error.
Be sure you can set up again.
ASKER
John I don't use PST files. She doesn't use them either...
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> I don't use PST file
Italiabella, if you are using Outlook, then you are using PST (or OST) files. Here's a good article that explains it:
https://support.office.com/en-za/article/Introduction-to-Outlook-Data-Files-pst-and-ost-6d4197ec-1304-4b81-a17d-66d4eef30b78
Regards, Joe
Italiabella, if you are using Outlook, then you are using PST (or OST) files. Here's a good article that explains it:
https://support.office.com/en-za/article/Introduction-to-Outlook-Data-Files-pst-and-ost-6d4197ec-1304-4b81-a17d-66d4eef30b78
Regards, Joe
ASKER
ok I FIX IT :) I typed on google the error that I was receiving for the past 3 days and I found the answer.
this is what they said : To resolve this problem, enable Basic Authentication for your Gmail account. To do this, go to the following Google website, and then select Enable when you are prompted about whether to let less secure apps access your Gmail account:
I clicked the link and turned on the radio button and I was able to add the second Gmail account.
this is what they said : To resolve this problem, enable Basic Authentication for your Gmail account. To do this, go to the following Google website, and then select Enable when you are prompted about whether to let less secure apps access your Gmail account:
I clicked the link and turned on the radio button and I was able to add the second Gmail account.
ASKER
Thank you everyone as usual....
That's great news! Thanks for letting us know what worked. Regards, Joe
Thanks for letting us know. I do not use Gmail and do not have to lower security to send mail. Thanks again.
ASKER
Thank you for being there for me as usual....:)
Double check Ports and SSL settings for Outgoing mail. Then go back to Outgoing Server and check to make sure you have proper authentication set up.
You have issue with sending and you need to verify Outgoing Server, Port 587 or 465 SSL/TLS and also check the basic outgoing mail server address.