simple online contact management system

I work at a non-profit that uses Office 365 in conjunction with Outlook 2010.

The founder of my non-profit encountered OUtlook 2010's limit on the number of contacts that can be in a distribution list. Initially, contacts added to larger lists were not saved to the list. Following Microsoft support's suggestion, we made much smaller lists. However, soon after the switch to smaller lists, when adding a contact to one of these smaller lists, he encountered the message,""This contact group contains more members than supported when using 2007 Microsoft Outlook Service Pack 1 or earlier.”

This error was the last straw for him and he asked me to search for a different solution rather than figure out why the message popped up. He ruled out using the online interface for Office 365 as well.

He has over 500 contacts in his address book and wishes to be able to email these people updates regarding new journal articles, events, awards, etc... Outlook was working fine until he encountered problems.

As such, I'm looking for recommendations for a solution to manage his contacts online in assorted distributions lists and to allow him to email these distribution lists from within OUtlook 2010. I envision his sending an email to researchers@ for all the contacts that are researchers or network@ for all his contacts. A listserv solution would likely work, but LSoft pricing is a bit high for this service. I'm going to check out ACT! Any other suggestions would be appreciated.
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i know you are not looking for a fix but an alternative solution, but since this was fixed by Microsoft on later Service packs why don't you just simply install the latest service pack? its a simple solution.

here is the detailed step by step guide from Microsoft:

the bit you are looking for in that article is as follow:

Outlook 2007 Service Pack 2 (SP2) and later

This problem was first resolved in 2007 Microsoft Office suite Service Pack 2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
949585 How to obtain the latest service pack for the 2007 Office suite
After you install Outlook 2007 Service Pack 2, you receive the following prompt when you attempt to create a Distribution List with a large membership:

Are you sure you want to add <number> members to the Distribution List?
If you click Yes to this prompt you receive the following prompt:

This distribution list contains more members than supported when using Outlook 2007 Service Pack 1 or earlier. Do you want to save changes to the distribution list?
Note This second prompt contains a check box labeled Please do not show me this dialog again. If you click OK to this second prompt your distribution list is saved with its current membership.

Note This same behavior applies to Outlook 2010 and Outlook 2013.
mhoughtelingAuthor Commented:
Thanks for the information enrmmoba, but we've tried this and he is still frustrated, hence the alternative solution.
Scott Fell, EE MVEDeveloper & EE ModeratorCommented:
>He has over 500 contacts in his address book and wishes to be able to email these people updates regarding new journal articles, events, awards, etc..

What you need is email marketing software or a service.  Your ISP probably will shut you down if you try and mass email from your desktop.

I suggest using a service like or  MailChimp allows something like the first 2000 contacts for free so that will be a good choice for you.

If you are going to send out emails from outlook, then you need to use a 3rd party smtp service like or  Maindrill allows the first 11,000 monthly emails for free (unless you choose to purchase a static ip)

The very  last solution I can think of is to use google groups.  Since you are a non profit you can sign up for google apps for work for free as long as you can show the proper paperwork.  Then you can subscribe people to a group and send notes to that group.

I think the mailchimp option is the best.  You can make pretty emails, with your contact count it will not cost you anything and it keeps you out of trouble.

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Lucas BishopClick TrackerCommented:
As Scott mentioned, since all that your founder is doing is emailing his contacts, the simple solution is an email service provider (ESP). Mailchimp, Constant Contact, Aweber, etc., allow you to create email lists and segment the users. An ESP will meet his most basic need.

However, if it's not too far beyond his ability to manage, I'd begin looking at a Social CRM. For example, something like Nimble would allow him to interact with these contacts not just via email, but via LinkedIn, Twitter, etc. You could also integrate the rest of the organization as well, so that you're all building relationships outside of the company more effectively.
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