autocomplete in OUtlook 2013


My environment: Windows 8, Outlook 2010, migration to Outlook 2013


I have the following problem. Autocomplete did not work in Outlook 2010. I upgraded to Outlook 2013 but the problem remains the same. When I close Outlook (2010 ou 2013) all autocomplete contacts are lost. As long as Outlook is open autocomplete contacts are saved and works fine. But when Outlook is closed, all autocomplete contacts are lost.

Any idea ?

THank you
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Marwan OsmanCommented:
Follow the steps mentioned and check if it helps:
Step 1: Check if Auto-Complete option is enabled in Outlook:
·         Open Outlook.
·         Click File > Options.
·         Select the Mail tab.
·         On the right hand side of the window under Send messages group. Ensure the option Use Auto-Complete List to suggest names when typing in the To, Cc, and Bcc lines is checked.
Step 2: Empty Auto Complete list:
If the option is already turned on then clear the Auto-Complete list.
·         Open Outlook.
·         Click File > Options.
·         Select the Mail tab.
·         On the right hand side of the window under Send messages group click Empty Auto-Complete List button.
·         In the confirmation window about clearing the Auto-Complete list, click Yes.
·         Try sending a few test emails to the same email address and check if the autocomplete list works.
If auto-Complete doesn't work and the issue persist the follow the knowledge based article mentioned and check the section Let me fix it myself:
Note: The above article is applicable to Outlook 2013 too.

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Mohammed KhawajaManager - Infrastructure:  Information TechnologyCommented:
Close Outlook, go to open Windows Explorer and go to \%userprofile%\AppData\Local\Microsoft\Outlook\RoamCache location.  Delete all files starting with stream_autocomplete and launch Outlook again.
Marwan OsmanCommented:
Mr. Mohammed,

the step you mentioned is already mentioned by me in the link shared in my comment
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

Mohammed KhawajaManager - Infrastructure:  Information TechnologyCommented:
Well, due to the timing of my post, you were posting a message too and I didn't see yours :)
Marwan OsmanCommented:
JohnBusiness Consultant (Owner)Commented:
Autocomplete did not work in Outlook 2010. I upgraded to Outlook 2013 but the problem remains the same.

It probably is not an Outlook 2013 problem because Outlook 2010 had the same issue.

Go to Control Panel, Programs and Features and be sure Office 2010 and Office 2013 are fully uninstalled. Remove ALL Office.

Shut down the computer, start it back up and install Office 2013 only. Now test the autocomplete function.

If it still does not work, set up a new, test Windows User Profile (Account), log into the new Windows Account and test Outlook in the new account. You could have a damaged Windows Profile.
Minecraft_ EndermanCommented:
I would like to suggest to recreate outlook profile:
1. Exit Outlook.
2. In Control Panel, click or double-click Mail.
3. Click Show Profiles.
4. Click Remove.
5. Then click Add.
6. Type a name for the profile, and then click OK.
gadsadAuthor Commented:
thank you
it was OK
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