autocomplete in OUtlook 2013
Hello
My environment: Windows 8, Outlook 2010, migration to Outlook 2013
Hello
I have the following problem. Autocomplete did not work in Outlook 2010. I upgraded to Outlook 2013 but the problem remains the same. When I close Outlook (2010 ou 2013) all autocomplete contacts are lost. As long as Outlook is open autocomplete contacts are saved and works fine. But when Outlook is closed, all autocomplete contacts are lost.
Any idea ?
THank you
My environment: Windows 8, Outlook 2010, migration to Outlook 2013
Hello
I have the following problem. Autocomplete did not work in Outlook 2010. I upgraded to Outlook 2013 but the problem remains the same. When I close Outlook (2010 ou 2013) all autocomplete contacts are lost. As long as Outlook is open autocomplete contacts are saved and works fine. But when Outlook is closed, all autocomplete contacts are lost.
Any idea ?
THank you
ASKER CERTIFIED SOLUTION
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Mohammed Khawaja
Close Outlook, go to open Windows Explorer and go to \%userprofile%\AppData\Loc
Mr. Mohammed,
the step you mentioned is already mentioned by me in the link shared in my comment
http://support.microsoft.com/kb/2682333
the step you mentioned is already mentioned by me in the link shared in my comment
http://support.microsoft.com/kb/2682333
Well, due to the timing of my post, you were posting a message too and I didn't see yours :)
:)
Autocomplete did not work in Outlook 2010. I upgraded to Outlook 2013 but the problem remains the same.
It probably is not an Outlook 2013 problem because Outlook 2010 had the same issue.
Go to Control Panel, Programs and Features and be sure Office 2010 and Office 2013 are fully uninstalled. Remove ALL Office.
Shut down the computer, start it back up and install Office 2013 only. Now test the autocomplete function.
If it still does not work, set up a new, test Windows User Profile (Account), log into the new Windows Account and test Outlook in the new account. You could have a damaged Windows Profile.
It probably is not an Outlook 2013 problem because Outlook 2010 had the same issue.
Go to Control Panel, Programs and Features and be sure Office 2010 and Office 2013 are fully uninstalled. Remove ALL Office.
Shut down the computer, start it back up and install Office 2013 only. Now test the autocomplete function.
If it still does not work, set up a new, test Windows User Profile (Account), log into the new Windows Account and test Outlook in the new account. You could have a damaged Windows Profile.
I would like to suggest to recreate outlook profile:
1. Exit Outlook.
2. In Control Panel, click or double-click Mail.
3. Click Show Profiles.
4. Click Remove.
5. Then click Add.
6. Type a name for the profile, and then click OK.
1. Exit Outlook.
2. In Control Panel, click or double-click Mail.
3. Click Show Profiles.
4. Click Remove.
5. Then click Add.
6. Type a name for the profile, and then click OK.
ASKER
thank you
it was OK
it was OK