People aren't receiving our order emails on AOL

Hi- the address is orders@magickitchen.com. We are looking into all the suggestions on the AOL postmaster website. Meanwhile, I'm trying to tell our customers with AOL or AIM addresses what they can do in the meantime to allow our emails.

On my own AOL account, I've added orders@magickitchen.com as a contact, and followed the directions here: https://help.aol.com/articles/Block-or-unblock-emails-from-an-email-ad-USH2620#second

But when I do a test order, the email doesn't come through.  It does to my other email address, bot not to my AIM address.

What can I tell them to do?  There are at least 25 orders per day. (Not all AOL, but most)
Melody ScottAsked:
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KimputerCommented:
Do you get a non-delivery report? What does it exactly say? Maybe you can solve it in one go, instead of keeping telling people what to do.
Melody ScottAuthor Commented:
No, we don't receive anything, and the only thing I can discover is that we fail the reverse DNS test on AOL.

Test      Result
Reputation      Undisclosed
Reverse DNS      RDNS FAILED
KimputerCommented:
Then ask your ISP or whoever own the current IP address you're sending mail from to add a reverse DNS entry for you (might incur small one time setup/administration fee)
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Melody ScottAuthor Commented:
Ok, I've done that already, will that solve it?
KimputerCommented:
Yes it should solve it, but you can only know for sure after the DNS propagated properly (which sometimes even takes up to 24 hours).
Worst case though, you only beat one line of filters, and the next lines of filters will still block you. The non-delivery report or error messages will change accordingly though, so post the new ones here if it happens.

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Melody ScottAuthor Commented:
It did seem to work, thanks.
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