People aren't receiving our order emails on AOL
Hi- the address is orders@magickitchen.com. We are looking into all the suggestions on the AOL postmaster website. Meanwhile, I'm trying to tell our customers with AOL or AIM addresses what they can do in the meantime to allow our emails.
On my own AOL account, I've added orders@magickitchen.com as a contact, and followed the directions here: https://help.aol.com/articles/Block-or-unblock-emails-from-an-email-ad-USH2620#second
But when I do a test order, the email doesn't come through. It does to my other email address, bot not to my AIM address.
What can I tell them to do? There are at least 25 orders per day. (Not all AOL, but most)
On my own AOL account, I've added orders@magickitchen.com as a contact, and followed the directions here: https://help.aol.com/articles/Block-or-unblock-emails-from-an-email-ad-USH2620#second
But when I do a test order, the email doesn't come through. It does to my other email address, bot not to my AIM address.
What can I tell them to do? There are at least 25 orders per day. (Not all AOL, but most)
Do you get a non-delivery report? What does it exactly say? Maybe you can solve it in one go, instead of keeping telling people what to do.
ASKER
No, we don't receive anything, and the only thing I can discover is that we fail the reverse DNS test on AOL.
Test Result
Reputation Undisclosed
Reverse DNS RDNS FAILED
Test Result
Reputation Undisclosed
Reverse DNS RDNS FAILED
Then ask your ISP or whoever own the current IP address you're sending mail from to add a reverse DNS entry for you (might incur small one time setup/administration fee)
ASKER
Ok, I've done that already, will that solve it?
ASKER CERTIFIED SOLUTION
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ASKER
It did seem to work, thanks.