People aren't receiving our order emails on AOL

Hi- the address is We are looking into all the suggestions on the AOL postmaster website. Meanwhile, I'm trying to tell our customers with AOL or AIM addresses what they can do in the meantime to allow our emails.

On my own AOL account, I've added as a contact, and followed the directions here:

But when I do a test order, the email doesn't come through.  It does to my other email address, bot not to my AIM address.

What can I tell them to do?  There are at least 25 orders per day. (Not all AOL, but most)
Melody ScottAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Do you get a non-delivery report? What does it exactly say? Maybe you can solve it in one go, instead of keeping telling people what to do.
Melody ScottAuthor Commented:
No, we don't receive anything, and the only thing I can discover is that we fail the reverse DNS test on AOL.

Test      Result
Reputation      Undisclosed
Reverse DNS      RDNS FAILED
Then ask your ISP or whoever own the current IP address you're sending mail from to add a reverse DNS entry for you (might incur small one time setup/administration fee)
Starting with Angular 5

Learn the essential features and functions of the popular JavaScript framework for building mobile, desktop and web applications.

Melody ScottAuthor Commented:
Ok, I've done that already, will that solve it?
Yes it should solve it, but you can only know for sure after the DNS propagated properly (which sometimes even takes up to 24 hours).
Worst case though, you only beat one line of filters, and the next lines of filters will still block you. The non-delivery report or error messages will change accordingly though, so post the new ones here if it happens.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Melody ScottAuthor Commented:
It did seem to work, thanks.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Internet / Email Software

From novice to tech pro — start learning today.