VPN connection shows "no internet access"

When I try to access a VPN from my laptop, I get "no internet access" when I look at the connection but it let's me in, however, I cannot see all the folders in my share directory.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

You have not said anything about what VPN you are using.
But try to remove "use the remote gatway" option.
JohnBusiness Consultant (Owner)Commented:
If you are using Microsoft PPTP VPN, it is normally not split tunneling by default and you won't have external internet access.

IPsec VPN is normally split tunnel

About your folders:  Map the server\folder by IP address to see if you get access that way.
foxhelpAuthor Commented:
Hi Davorin,
I already did that but still having same issue.

Hi John,

I mapped the server folder by ip address and still only see one folder
Defend Against the Q2 Top Security Threats

Were you aware that overall malware worldwide was down a surprising 42% from Q1'18? Every quarter, the WatchGuard Threat Lab releases an Internet Security Report that analyzes the top threat trends impacting companies worldwide. Learn more by viewing our on-demand webinar today!

JohnBusiness Consultant (Owner)Commented:
If you can connect in, map by IP, but can only see one folder, it would not appear to be a VPN problem.

Delete the VPN profile completely, restart the computer and then make a new VPN Profile. See if that helps.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
foxhelpAuthor Commented:
OK, will try that.  Thanks
Can you check the permissions on the folder you see and on others you don't see?
foxhelpAuthor Commented:
All the permissions on the folders are the same.

I deleted the vpn connection, deleted the mapping, rebooted, and re-did the vpn connection and still only seeing 1 directory.
JohnBusiness Consultant (Owner)Commented:
If the same computer works locally connected (no VPN) there could be a firewall restriction (although mapping one folder will usually get all).l
Are the names of the folders longer than 12 characters or they contain spaces or some other special characters?
foxhelpAuthor Commented:
This was partially the problem. But, it was also that the folders were working offline.
JohnBusiness Consultant (Owner)Commented:
@foxhelp  - Thanks and I was happy to help.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.