Outlook fails to start

After resuming from  sleep mode, outlook fails to start and connect to Exchange 2013 without restarting the tablet.
All that began after unchecking the "Use Cached Exchange Mode" box in MS Exchange account settings.

Thank you.
cohhelpAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
Can you re-check the setting? And what happens?  Outlook likes cached mode. I would try that first and see if it helps.
0
Minecraft_ EndermanCommented:
What’s the error when you start Outlook?
Try to switch to cache mode to check this problem.
Go to control panel -> Mail -> E-mail  Accounts
Double-click on your account, check the box “Use Cached Exchange Mode”
0
cohhelpAuthor Commented:
Enabling cache mode in this case can't be the solution.
Any other suggestion?
see attached error

Thank you
Doc1.docx
0
Problems using Powershell and Active Directory?

Managing Active Directory does not always have to be complicated.  If you are spending more time trying instead of doing, then it's time to look at something else. For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why

JohnBusiness Consultant (Owner)Commented:
Enabling cache mode in this case can't be the solution.  <-- Why?  You should try it and see if it helps.

Next, delete the Outlook Profile from Control Panel, Mail. Once deleted, restart the computer and remake the profile. Test again.
0
cohhelpAuthor Commented:
Enabling cache mode brings-in in my case a "ton" of sync emails
0
JohnBusiness Consultant (Owner)Commented:
It is supposed to. And you are supposed to let a full sync happen so Outlook can work properly.

Restart your computer, keep Outlook closed, go to Control Panel, Mail, determine where the OST file is held. Delete the OST file, Delete the Outlook Profile.

Now restart again, make a new Outlook Profile but be sure you disable Cached Mode BEFORE opening Outlook.

Now see if you can open Outlook.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
cohhelpAuthor Commented:
It looks like it's much easier to restart the tablet than find a working solution.
Any way thank you very much!
0
cohhelpAuthor Commented:
Thank U!
0
JohnBusiness Consultant (Owner)Commented:
Creating a new profile is a simple thing do and once done, assuming it works, then you are done.
0
JohnBusiness Consultant (Owner)Commented:
@cohhelp  - You are very welcome and I was happy to help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Outlook

From novice to tech pro — start learning today.