Cannot see IMAP folder on iPhone

Hi all,

I have a user who is using hosted exchange
After importing to the new hosted exchange it has become apparent that his folders are IMAP in outlook.

he cannot see his IMAP folders on his iPhone.

Can IMAP folders be converted to a 'real' Outlook folder, or is there another solution.

Gareth McKeeCEO/OwnerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Leon KammerCommented:
Hi Gareth,

It is possible to sync IMAP folders on the iPhone.

Navigate to Settings > Mail > Account > Advanced > IMAP Path Prefix
Enter INBOX, and the Folders should appear under the inbox.

Gareth McKeeCEO/OwnerAuthor Commented:
hi Leon,

Tried that, didn't work, I don't know why???

Leon KammerCommented:
Hi Gareth,

I assume by hosted exchange, it is a (or similar) account or custom domain hosted on Office365 for Business / Enterprise package 1, 2 or similar package.

Un-Installing and Re-installing Office 365 on the iPhone should actually sync everything again.


Making Bulk Changes to Active Directory

Watch this video to see how easy it is to make mass changes to Active Directory from an external text file without using complicated scripts.

Gareth McKeeCEO/OwnerAuthor Commented:
Hosted by ourselves on our exchange server, sorry for the confusion.
Leon KammerCommented:

Do they have Outlook installed and the OWA installed / Outlook Anywhere?
Or are they using the iPhone Mail App with the EAS installed?


Gareth McKeeCEO/OwnerAuthor Commented:
Outlook works fine
OWA works fine
my iphone connects to this account with no problems.

the clients iphone will not show emails, it does validate the account details.
1.If you set up the IMAP mail account on your iPhone, you may not  find the IMAP folders in your Inbox folder. If this is the case, you'll need to specify the IMAP path prefix.
2.You can enter in the IMAP path prefix by going to Settings > Mail > Account > Advanced > IMAP Path Prefix.
3.Enter the word "INBOX" (use all caps) and save the setting. Now, your folders should appear as subfolders in the Inbox.
Gareth McKeeCEO/OwnerAuthor Commented:
Please ignore my last comment, I was replying to the wrong question.

we are just using the inbuilt iphone mail app.

tmoore - I will confirm we used all caps.

thanks guys.
Leon KammerCommented:
Hi Gareth,

Sounds like it may actually be a OS issue or the Mailbox itself.
have there been any violations - xceeding message length, et cetera?

Is the iOS on the iPhone updated?

Last ditch effort I would suggest is to create a new mailbox, and migrate this over one folder at a time, could be a corruption in the mailbox, or some file / mail in the mailbox which is causing issues.

Gareth McKeeCEO/OwnerAuthor Commented:
This is the 'solution' I went for.

IMAP connection from iPhone to Exchange for emails
Exchange connection from iPhone to Exchange for calendar.

Yes, this is a pretty poor solution but it works.

thanks for your help

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gareth McKeeCEO/OwnerAuthor Commented:
Work around as iPhone is a pain.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.