Blackberry device unable to recieve emails

Addy Nadia
Addy Nadia used Ask the Experts™
on
Hello Team,

Issue is with one user. Using blackberry device model 9900
He unbale to recieve email on his device. He can able to send message , mail..
But unable to recieve

He is on Bes5 server
i have tried removing battery and then checked.. still same issue

Please confirm the possible steps that need to be taken

Thanks,
Andy
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ZorniacIT Manager

Commented:
Did you try removing device through BES, then add his BB back on to the BES?  It has been years since I worked with a BES, so can't really outline the steps for you...
Addy NadiaExpert

Author

Commented:
I dont think this would resolve
Because his sending is working
Addy NadiaExpert

Author

Commented:
Is there any kind of delivery notification er can get that mail is recieved  by Blackberry Device
Addy NadiaExpert

Author

Commented:
Good

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