Blackberry device unable to recieve emails

Hello Team,

Issue is with one user. Using blackberry device model 9900
He unbale to recieve email on his device. He can able to send message , mail..
But unable to recieve

He is on Bes5 server
i have tried removing battery and then checked.. still same issue

Please confirm the possible steps that need to be taken

Addy NadiaExpertAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Did you try removing device through BES, then add his BB back on to the BES?  It has been years since I worked with a BES, so can't really outline the steps for you...
Addy NadiaExpertAuthor Commented:
I dont think this would resolve
Because his sending is working

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Addy NadiaExpertAuthor Commented:
Is there any kind of delivery notification er can get that mail is recieved  by Blackberry Device
Addy NadiaExpertAuthor Commented:
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.