Link to home
Start Free TrialLog in
Avatar of Javier Montoya
Javier Montoya

asked on

Cannot Connect to Exchange

The Exchange Server is located in Germany, and it works using Mac Mail, and Outlook on Mac, but when I setup on a Windows machine adding the profile in
mail, I get this error when opening Exchange: "cannot start outlook. cannot open the outlook window. the set of folders cannot be opened. you must connect to Microsoft excahange with the current profile before you can synchronize your folders with your outlook data file."

I have reinstalled, deleted app data folders, and still receive the same error, any ideas on what could cause the issue,
Avatar of Helao Mwapangasha
Helao Mwapangasha
Flag of Namibia image

the user account you are using on the windows machine, does it have a mailbox configured?
Avatar of Javier Montoya
Javier Montoya

ASKER

Yes it does, unless viewing email from the OWA is not a configured mailbox
ASKER CERTIFIED SOLUTION
Avatar of Helao Mwapangasha
Helao Mwapangasha
Flag of Namibia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial