Cannot Connect to Exchange

The Exchange Server is located in Germany, and it works using Mac Mail, and Outlook on Mac, but when I setup on a Windows machine adding the profile in
mail, I get this error when opening Exchange: "cannot start outlook. cannot open the outlook window. the set of folders cannot be opened. you must connect to Microsoft excahange with the current profile before you can synchronize your folders with your outlook data file."

I have reinstalled, deleted app data folders, and still receive the same error, any ideas on what could cause the issue,
Javier MontoyaAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Helao MwapangashaData Centre: Server EngineerCommented:
the user account you are using on the windows machine, does it have a mailbox configured?
Javier MontoyaAuthor Commented:
Yes it does, unless viewing email from the OWA is not a configured mailbox

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.