Cannot Connect to Exchange

The Exchange Server is located in Germany, and it works using Mac Mail, and Outlook on Mac, but when I setup on a Windows machine adding the profile in
mail, I get this error when opening Exchange: "cannot start outlook. cannot open the outlook window. the set of folders cannot be opened. you must connect to Microsoft excahange with the current profile before you can synchronize your folders with your outlook data file."

I have reinstalled, deleted app data folders, and still receive the same error, any ideas on what could cause the issue,
Javier MontoyaAsked:
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Helao MwapangashaData Centre: Server EngineerCommented:
the user account you are using on the windows machine, does it have a mailbox configured?
Javier MontoyaAuthor Commented:
Yes it does, unless viewing email from the OWA is not a configured mailbox

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