Word 2013 Compatibility with forms

We use a form designed in Word 2010.  When a user opens the form from the internet; the form works fine.  However, if they try to save the form it opens in Word 2013 compatibility mode and the drop down boxes do not function.  The users need to be able to save the forms for electronic filing.  Any suggestions would help!
lmfsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Helen FeddemaCommented:
What kind of form is this?  A Word document, a UserForm, or something else?  Also, what exactly do you mean by opening the form from the Internet?  Is it on a Web page, or is someone connecting to your computer or a server via a remote control app, or what?
Rob HensonFinance AnalystCommented:
Purely a guess, when the form is opened via the internet it still has a link to the available values for the drop downs and can show them. However, when saved locally and then opened it has lost the link to the available values so shows a blank list if anything at all.

Does completing the form on the internet and then saving with values completed work?

Thanks
Rob H

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Word

From novice to tech pro — start learning today.