Dropbox files won't synch

My Dropbox account links two computers: a Mac at home and a pc at work. As of today, files don't sych between the two computers. I've tried posting a file to each computer but neither computer shows files originated in the other,

Please help. Thanks.
arthurboehmAsked:
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JohnBusiness Consultant (Owner)Commented:
When you set up Dropbox, did you set up with an email address as identifier?  This allows you to share documents without sharing folders on the computer. Since one PC is a MAC and the other is Windows, you are probably not sharing folders.

Try uninstalling Dropbox on both computers and then restarting and installing Dropbox again.
arthurboehmAuthor Commented:
Thanks, John. I believe I set up the account with an email address. In any case, I have been able to share folders.

How would I go about uninstalling Dropbox on both computers? Uninstall at home, uninstall at work, then install at home, then at work?

The thing is, I don't want to loose any folders and/or files, especially those relevant to those at work. If I reinstall, will I have to repost files and folders?
JohnBusiness Consultant (Owner)Commented:
You need to back up the documents before uninstalling (and at both locations if not synced) and then uninstall both places. After that, reload your documents. and trying syncing again.

I assume your Dropbox account has enough space for your documents. Assuming so, then uninstall and reinstall is the only way I know because there does not seem to be a repair facility.

My Dropbox has not failed to sync so far.
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arthurboehmAuthor Commented:
Thanks. To reinstall, do I simply download the program on both machines from Dropbox? But won't that necessitate establishing a different account/email address than the one I now have?

And aren't all my files and folders (I haven't exceeded available space) in the cloud? To put it another way, is it possible for me to access them again even after reinstalling without reposting them myself?

Thanks again.
JohnBusiness Consultant (Owner)Commented:
You can download Dropbox, but I expect on reinstall, it will use your same email address. It should ask for it. I installed Dropbox on one machine and registered it. Then later, I installed it on my other machine and was able to register it with the same email address.
arthurboehmAuthor Commented:
John, before proceeding to delete and reinstall, I thought I might try to pause synching and then restart it. It worked--jumpstartied the synching process.

Because your advice seems wise in cases in which my solution might fail, I'm going to split the points. I would give them all to you, but others, finding this post, would, I think, want to be aware of how I resolved the problem too.

Thanks again.

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JohnBusiness Consultant (Owner)Commented:
Thanks for the update. My syncing has always worked, but I am glad you go syncing restarted. Good to know.
arthurboehmAuthor Commented:
Please see my last post.
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