Acrobat 8 pro freezes

I've been running Acrobat 8 pro on a 64bit machine under Windows 2012 R2 for some time. It worked fine until a few days ago. Now it freezes after a few seconds, usually less than 30 seconds, whenever I open it with or without a file. Also trying to print to the Adobe printer just results in a document stuck in the queue. I have tried the following with no luck:
starting in safe mode
moving all the API's
repairing the install
checking for temporary files--there are none
running sfc /scannow
trying to turn off protected mode-cannot find any such switch
updating graphics drivers

So I'm open to suggestiions.

Adobe AcrobatWindows Server 2003Windows OS

Last Comment

John

8/22/2022 - Mon

John

4/30/2015

See if you can update Adobe. Some people have made it work.

Adobe Acrobat 8 failed on my Vista 64-bit machine some years back. Adobe said it was an Acrobat 8 issue and said Acrobat 9 would fix the problem. They gave me a free copy and Version 9 worked very well.

Acrobat 8 and 9 are long dead. Adobe V11 and V2015 (DC) work very well in 64-bit machines and you probably should upgrade.

Jonathan Kaplan

4/30/2015

ASKER

Ihave seen many people state that upgrading to ver 9 did nothing to fix this problem. Has anybody provided an explanation of this issue and why ver 9 or later should work?

John

4/30/2015

I have not had any issue with V9 on 64-bit but like V8, it is dead. Try a much newer version

Your help has saved me hundreds of hours of internet surfing.

fblack61

Jonathan Kaplan

4/30/2015

ASKER

upgrade or uninstall and install?

ASKER CERTIFIED SOLUTION

John

4/30/2015

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Jonathan Kaplan

4/30/2015

ASKER

OK, Will try that. Thanks for the advice.

Jonathan Kaplan

4/30/2015

ASKER

That did the trick. Although AcrobatXI Pro works well, I still don't know why 8 worked and then didn't.

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John

5/1/2015

@PCGenieLA - Thanks for the update. I am not sure about Acrobat 8 because it is so old. But I used Acrobat XI until recently, and it worked very well. So also does Acrobat V2015.