Jonathan Kaplan
asked on
Acrobat 8 pro freezes
I've been running Acrobat 8 pro on a 64bit machine under Windows 2012 R2 for some time. It worked fine until a few days ago. Now it freezes after a few seconds, usually less than 30 seconds, whenever I open it with or without a file. Also trying to print to the Adobe printer just results in a document stuck in the queue. I have tried the following with no luck:
starting in safe mode
moving all the API's
repairing the install
checking for temporary files--there are none
running sfc /scannow
trying to turn off protected mode-cannot find any such switch
updating graphics drivers
So I'm open to suggestiions.
starting in safe mode
moving all the API's
repairing the install
checking for temporary files--there are none
running sfc /scannow
trying to turn off protected mode-cannot find any such switch
updating graphics drivers
So I'm open to suggestiions.
ASKER
Ihave seen many people state that upgrading to ver 9 did nothing to fix this problem. Has anybody provided an explanation of this issue and why ver 9 or later should work?
I have not had any issue with V9 on 64-bit but like V8, it is dead. Try a much newer version
ASKER
upgrade or uninstall and install?
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ASKER
OK, Will try that. Thanks for the advice.
ASKER
That did the trick. Although AcrobatXI Pro works well, I still don't know why 8 worked and then didn't.
@PCGenieLA - Thanks for the update. I am not sure about Acrobat 8 because it is so old. But I used Acrobat XI until recently, and it worked very well. So also does Acrobat V2015.
Adobe Acrobat 8 failed on my Vista 64-bit machine some years back. Adobe said it was an Acrobat 8 issue and said Acrobat 9 would fix the problem. They gave me a free copy and Version 9 worked very well.
Acrobat 8 and 9 are long dead. Adobe V11 and V2015 (DC) work very well in 64-bit machines and you probably should upgrade.