Hacked Instagram account

My friend is a minister and she had her Instagram account hacked. What are her options here?

Her message to me:
Hi there, An email was received stating the password was changed. They suggest to go and change the password- which would be nice if it were known. The system does not recognize the phone number associated with the account and the email they send to reset it isn't being received. And then don't reply to tech support emails either.

Any insight you have would be awesome! Thanks for replying.
Uni KittyAsked:
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Uni KittyAuthor Commented:
I asked her to verify that the reset emails aren't being filtered as spam. If not then the email and phone number may have been changed by someone else. Looks like Instagram has the same strict policy as Facebook when trying to reclaim a hacked account.

I'd like to know if anyone has had experience with this and what's the course of action people must take to get their social identify back?
Kyle SantosQuality AssuranceCommented:
For all other sites visited that have sensitive information, change passwords asap.
Also, http://www.consumer.ftc.gov/features/feature-0014-identity-theft

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