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SYSTEM_SERVICE_EXCEPTION 0x000003B (0xc0000005, ...)

Hi

I'm installing a brand new Dell Precision T5810
Upon initial boot Windows 7 gets installed
- during the installation process the system rebooted and a BSOD appeared with error SYSTEM_SERVICE_EXCEPTION 0x000003B (0xc0000005, ...)
I wanted to restart the installation again but was unable to enter the Recovery partition to execute the process : F11, Ctrl F11, F8 none of these keys worked - there wasn't even the option to repair the system
All I can do is install Windows 8.1 from the disk that was included in the box

I ran complete diagnostics and no error was detected

any ideas ?
thanks
yann

ASKER CERTIFIED SOLUTION

David Johnson, CD

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nobus

if you want to run diags, i suggest using UBCD for this - though it's weird none of the Fn keys worked (which looks like a bios problem)

Hardware diagnostic CD UBCD

go to the download page, scroll down to the mirror section, and click on a mirror to start the download
Download the UBCD and make the cd <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass, - you should have NO errors!

For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive) from the HDD section - long or advanced diag ! (runs at least for30 minutes)

http://www.ultimatebootcd.com/ ultimate boot cd
http://www.ultimatebootcd.com/download.html download page

** you can make a bootable cd - or bootable usb stick

*** Hopeleonie ***

Agree David. First run Dell Diagnostics as they will tell that
http://www.cs.utexas.edu/~deke/laptopsupport/manuals/d600/diag.htm

and then call them.

Yann Shukor

ASKER

"I ran complete diagnostics and no error was detected"

Yann Shukor

ASKER

What function key allows access to the recovery partition ?

*** Hopeleonie ***

Sorry I miss that. Did you call Dell?

nobus

Yann, what about my suggestion?

SOLUTION

John

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joinaunion

So when you tap F8 during boot you don't have repair computer as a option?

Start the installation from cd again but DO NOT choose install now. Choose repair your computer.

You will have a new window pop up called system recovery options. Is the Dell Backup and Recovery Manager on the list of options?

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Yann Shukor

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joinaunion

So them sending you a windows 7 cd solved your issue?

You got the cd pretty quick.

SOLUTION

Yann Shukor

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John

If you settled on Windows 8, that is what I suggested in http;:#a40756113 . So why was the question closed the way it was?

Yann Shukor

ASKER

Why don't you assign the points since you I am incapable of doing this on my own

Yann Shukor

ASKER

I've requested that this question be closed as follows:

Accepted answer: 0 points for Yann Shukor's comment #a40761580

for the following reason:

none at all

David Johnson, CD

They probably shipped you a drive with the wrong driver set on it. 1st answer was contact dell customer support.