SYSTEM_SERVICE_EXCEPTION 0x000003B (0xc0000005, ...)

Hi

I'm installing a brand new Dell Precision T5810
Upon initial boot Windows 7 gets installed
- during the installation process the system rebooted and a BSOD appeared with error SYSTEM_SERVICE_EXCEPTION 0x000003B (0xc0000005, ...)
I wanted to restart the installation again but was unable to enter the Recovery partition to execute the process : F11, Ctrl F11, F8 none of these keys worked - there wasn't even the option to repair the system
All I can do is install Windows 8.1 from the disk that was included in the box

I ran complete diagnostics and no error was detected

any ideas ?
thanks
yann
Yann ShukorOwnerAsked:
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David Johnson, CD, MVPOwnerCommented:
you unboxed the computer, powered it on and get a blue screen ? Contact Dell Support..
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nobusCommented:
if you want to run diags, i suggest using UBCD for this - though it's weird none of the Fn keys worked (which looks like a bios problem)

Hardware diagnostic CD    UBCD

go to the download page, scroll down to the mirror section, and  click on a mirror to start the download
Download the UBCD and make the cd   <<==on a WORKING PC, and boot the problem PC from it
Here 2 links, one to the general site, and a direct link to the download

since the downloaded file is an ISO file, eg ubcd527.iso - so you need to use an ISO burning tool
if you don't have that software, install cdburnerXP : http://cdburnerxp.se/

If you want also the Ram tested - run memtest86+ at least 1 full pass,  - you should have NO errors!
 
For disk Diagnostics run the disk diag for your disk brand (eg seagate diag for seagate drive)  from the HDD section -  long or advanced diag !  (runs at least for30 minutes)

http://www.ultimatebootcd.com/                        ultimate boot cd
http://www.ultimatebootcd.com/download.html             download page

**  you can make a bootable cd - or bootable usb stick
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*** Hopeleonie ***IT ManagerCommented:
Agree David. First run Dell Diagnostics as they will tell that
http://www.cs.utexas.edu/~deke/laptopsupport/manuals/d600/diag.htm

and then call them.
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Yann ShukorOwnerAuthor Commented:
"I ran complete diagnostics and no error was detected"
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Yann ShukorOwnerAuthor Commented:
What function key allows access to the recovery partition ?
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*** Hopeleonie ***IT ManagerCommented:
Sorry I miss that. Did you call Dell?
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nobusCommented:
Yann, what about my suggestion?
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JohnBusiness Consultant (Owner)Commented:
That stop may come from an IEEE1394 device. There is a Microsoft Tech Support article about this with a Hotfix.

https://support.microsoft.com/en-us/kb/980932

In addition to all the above, you say (I think) the computer runs Windows 8. If it will, set Windows 8.1 up like Windows 7 and move on.

http://www.experts-exchange.com/articles/16620/Ways-to-improve-Windows-8.html
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joinaunionCommented:
So when you tap F8 during boot you don't have repair computer as a option?

Start the installation from cd again but DO NOT choose install now. Choose repair your computer.

You will have a new window pop up called system recovery options. Is the Dell Backup and Recovery Manager on the list of options?
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Yann ShukorOwnerAuthor Commented:
Called DELL and they are sending us a copy of the windows 7 CD
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joinaunionCommented:
So them sending you a windows 7 cd solved your issue?

You got the cd pretty quick.
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Yann ShukorOwnerAuthor Commented:
nope, we settled on Windows 8.1
They promised an express delivery and it still hasn't arrived
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JohnBusiness Consultant (Owner)Commented:
If you settled on Windows 8, that is what I suggested in http;:#a40756113 . So why was the question closed the way it was?
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Yann ShukorOwnerAuthor Commented:
Why don't you assign the points since you I am incapable of doing this on my own
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Yann ShukorOwnerAuthor Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for Yann Shukor's comment #a40761580

for the following reason:

none at all
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David Johnson, CD, MVPOwnerCommented:
They probably shipped you a drive with the wrong driver set on it.  1st answer was contact dell customer support.
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