Mystical_Ice
asked on
Outlook 2007 - attachments showing up that shouldn't be there (weren't sent)
Hi
Weird problem - not sure how this happened.
Got an email yesterday that had a single attachment (a document). I saved the document, made modifications to it, and replied to the email attaching the modified document.
Today I was looking through my inbox, and the email that I received yesterday (with the original document on it - a single attachment), now has FIVE attachments. It has the original attachment, three of the same attachment that I replied to the email with, and a fifth attachment that's an icon from my desktop.
I am using Microsoft hosted exchange, so I logged into the web portal to check the email, and sure enough the email shows up there as well with 5 attachments (it's possible it happened in Outlook and then synchronized back to the web access).
The person that sent the email to me initially was my sister, and she logged into her email (live.com) and on her end it shows only a single attachment was sent to me.
It's got me very concerned - Not sure how this happened, but in Outlook there are definitely attachments on that email that it's impossible exist.
In fact, saving one of the three duplicate attachments on the email, the create date of the attachment is after the receipt of the email. (see screenshot)
I've run several types of malware scans, and can't detect anything on the computer.
It's really got me worried.
Open to any ideas. Not sure if this will help diagnose the problem, but I have several outlook profiles set up. This is the only thing I've noticed, so it could be happening elsewhere I just haven't noticed yet.
Untitled.png
Weird problem - not sure how this happened.
Got an email yesterday that had a single attachment (a document). I saved the document, made modifications to it, and replied to the email attaching the modified document.
Today I was looking through my inbox, and the email that I received yesterday (with the original document on it - a single attachment), now has FIVE attachments. It has the original attachment, three of the same attachment that I replied to the email with, and a fifth attachment that's an icon from my desktop.
I am using Microsoft hosted exchange, so I logged into the web portal to check the email, and sure enough the email shows up there as well with 5 attachments (it's possible it happened in Outlook and then synchronized back to the web access).
The person that sent the email to me initially was my sister, and she logged into her email (live.com) and on her end it shows only a single attachment was sent to me.
It's got me very concerned - Not sure how this happened, but in Outlook there are definitely attachments on that email that it's impossible exist.
In fact, saving one of the three duplicate attachments on the email, the create date of the attachment is after the receipt of the email. (see screenshot)
I've run several types of malware scans, and can't detect anything on the computer.
It's really got me worried.
Open to any ideas. Not sure if this will help diagnose the problem, but I have several outlook profiles set up. This is the only thing I've noticed, so it could be happening elsewhere I just haven't noticed yet.
Untitled.png
ASKER
I didn't ask her to resend the original email to me again; wasn't something I thought of, but I'm certain if she did it would come across as the problematic email did at first - with just the single attachment.
Impossible from another source because the 5th icon is a RDP shortcut that I have set up to RDP to another computer on my network - the file name, the destination IP, etc. are unique to me. It's a file that's been on my desktop for a few weeks.
Impossible from another source because the 5th icon is a RDP shortcut that I have set up to RDP to another computer on my network - the file name, the destination IP, etc. are unique to me. It's a file that's been on my desktop for a few weeks.
but I'm certain if she did it would come across as the problematic email did at first
you also need to the modify the file as what you did previously...
Impossible from another source because the 5th icon is a RDP shortcut ... on my desktop for a few weeks
if so you better scan your system for malware or virus, and if necessary also monitor the system for any suspicious activities.
ASKER
I've run several malware/virus scanners (Adaware, Microsoft, Malwarebytes, etc) and nothing detected
any unknown or suspicious process shown in the Task Manager? better use Process Explorer to check.
Process Explorer v16.05
https://technet.microsoft.com/en-au/sysinternals/bb896653.aspx
Process Explorer v16.05
https://technet.microsoft.com/en-au/sysinternals/bb896653.aspx
ASKER
Nope - and I've gone through multiple emails with attachments; can't see anything wrong with any of them except this one.
I engaged Microsoft tech support, and they can't figure it out either.
One thing worth noting is I use 'extra outlook' to run two profiles at the same time (two separate instances of Outlook). I've used this for years without issue so I don't suspect it has anything to do with it, but still throwing it out there.
I engaged Microsoft tech support, and they can't figure it out either.
One thing worth noting is I use 'extra outlook' to run two profiles at the same time (two separate instances of Outlook). I've used this for years without issue so I don't suspect it has anything to do with it, but still throwing it out there.
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ASKER
Unfortunately no one had the correct comment, and Microsoft couldn't figure it out either
one more thing to clarify, how could you determine the icon (the 5th attachment) was only from your desktop? impossible from other sources? why?