Network card disabled in BIOS by boot
Using a new Dell Precision M2800 which has been installed with the users software that works without issue on other Dell machines this problem happens.
On POST you have to enter the BIOS and enable the network card. Once done you can boot into windows 7 fine. The network card is in the devices manager and all is OK.
If you restart the machine or put it to sleep, once back into Window the network card is no longer on. It does not appear in device manger and the only way to enable it is to go into the BIOS and boot up again.
I've booted into safe mode and this doesn't happen which makes me think its a program or service.
Any ideas how I may troubleshoot this.
As I said, on the old laptop, a different model Dell, the software installed is the same as this and there isn't a problem.
I've updated the BIOS and tried disabling the services used by installed software.
Any ideas?
On POST you have to enter the BIOS and enable the network card. Once done you can boot into windows 7 fine. The network card is in the devices manager and all is OK.
If you restart the machine or put it to sleep, once back into Window the network card is no longer on. It does not appear in device manger and the only way to enable it is to go into the BIOS and boot up again.
I've booted into safe mode and this doesn't happen which makes me think its a program or service.
Any ideas how I may troubleshoot this.
As I said, on the old laptop, a different model Dell, the software installed is the same as this and there isn't a problem.
I've updated the BIOS and tried disabling the services used by installed software.
Any ideas?
Running BIOS A05?
Are you saying the BIOS setting is not retained or that you just need to go into the BIOS and restart to correct this?
In the BIOS are you changing it to Enabled or to Enabled/PXE?
Have you already reinstalled the driver in Windows?
Are you saying the BIOS setting is not retained or that you just need to go into the BIOS and restart to correct this?
In the BIOS are you changing it to Enabled or to Enabled/PXE?
Have you already reinstalled the driver in Windows?
The Wi-Fi is not effected. <-- Get a new driver for the wired network card, uninstall the old driver and install the new driver.
Now run TCP/IP Refresh.
Open cmd.exe with Run as Administrator
Then netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer
Now run TCP/IP Refresh.
Open cmd.exe with Run as Administrator
Then netsh int ip reset c:\resetlog.txt
Also, ipconfig /flushdns followed by net stop dnscache followed by net start dnscache
Then restart the computer
ASKER
Hello MASQ
Running BIOS A05? - Yes
Are you saying the BIOS setting is not retained or that you just need to go into the BIOS and restart to correct this? - The BIOS setting is not retained.
Have you already reinstalled the driver in Windows? - Yes I have.
Thanks
Running BIOS A05? - Yes
Are you saying the BIOS setting is not retained or that you just need to go into the BIOS and restart to correct this? - The BIOS setting is not retained.
Have you already reinstalled the driver in Windows? - Yes I have.
Thanks
You might have to consider formatted and reinstalling Windows
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ASKER
MASQ - Thanks for the suggestions - I did try and downgrade from A05 to A02 but I get an error message saying it is an unsupported downgrade.
I will go back to Dell and ask for the machine to be changed as I cant fix it and as the user needs the lan cable connection to work it's pretty much useless for him.
Where did you get the insight about the Precisions and Optiplexes with the Intel Ethernet I217-LM chipsets being affected with this. Are Dell aware?
Richard
I will go back to Dell and ask for the machine to be changed as I cant fix it and as the user needs the lan cable connection to work it's pretty much useless for him.
Where did you get the insight about the Precisions and Optiplexes with the Intel Ethernet I217-LM chipsets being affected with this. Are Dell aware?
Richard
Dell are certainly aware - this was a big issue last summer
I can't find a support listing for the Precision but here's an Optiplex 9020 thread with the same (WoL not BIOS) issue.
We had a field note from Dell at some point around the same time.
Can you post the outcome from the Dell RMA?
I can't find a support listing for the Precision but here's an Optiplex 9020 thread with the same (WoL not BIOS) issue.
We had a field note from Dell at some point around the same time.
Can you post the outcome from the Dell RMA?
ASKER
I will - I leave the thread open for a few days and let you know. Thanks for your help.
ASKER
FYI - Dell couldn't fix it and said sorry and would have the machine collected and when it's been returned back to base they would issue a refund.
What lousy customer service. I spent considerable time, effort and inconvenience trying to fix the machine and they offer a refund, no compensation or discount and from what's been stated above they knew about the issue. My user is left without a machine.
Dell have gone down hill in recent years and this is just another example of the poor product and poor service I've experienced of late.
Very annoyed! Thanks for the above help.
What lousy customer service. I spent considerable time, effort and inconvenience trying to fix the machine and they offer a refund, no compensation or discount and from what's been stated above they knew about the issue. My user is left without a machine.
Dell have gone down hill in recent years and this is just another example of the poor product and poor service I've experienced of late.
Very annoyed! Thanks for the above help.
ASKER
Dell know about this issue and didn't fix it, best they could come up with was a refund which leaves the user without a machine. Dell have certainly gone down hill in recent years in terms of product and especially service.
Thanks for the update
ASKER