Rendering in Maya gives blank image.

Dear All,
While rendering from Maya it gives black or blank output. I don't know how to use maya but the person who is using it experiencing this problem in his PC. He can successfully render the same file in other PC somewhat having the same graphic card and memory which is 8 GB and core i 7. Network is also OK. The PC perform rendering function for 7-8 hours. In both PC maya version is same which is Maya 2012 64 bit with same vray version. I formatted the PC as well.
Regards.
rendering-error.jpg
finished-render.jpg
LVL 12
ibu1Senior System AdministratorAsked:
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Randy DownsOWNERCommented:
Maybe this will help.

First thing I would check is by chnaging the views in Maya, by pressing:

4 for wireframe
5 for shaded
6 shaded with textures
and finally 7 for 6 with lighting

If any of these do not change or 7 shows a black screen instead of what you expect and 4, 5 and 6 are all OK. Then there are issues with your lighting set up, and if thats the case then I would remove all objects from all render layers and try again. If there is still an issue then:

1) Export the object or any other objects you want. One would be good enough (with all materials and textures)
2) create a new project
3) import exported model and copy over your sourceimages to the new project
4) create a new light and see if that lights anything up by pressing 7

If this does not solve your issues and you have done a clean install then I am going to have to say there is a graphics issue.

Also, I need to ask:

1)how long is the render taking? Has there been a huge drop off in time to render since you got the problem
2)have you click the alpha button in the render view to see if it is rendering any objects?
gheistCommented:
Do you use hardware or software rendering? What graphics card and driver combination you have?
Jackie ManIT ManagerCommented:
Have you enabled "Use Legacy Maya Base Shader" in Render settings for the problem PC?

http://mayastation.typepad.com/maya-station/2009/04/render-passes-comes-out-black.html
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MereteCommented:
Both using windows x64 bit with maya x 64
Please test your DirectX for 64 bit
Go to start>run>type in dxdiag press enter
It will first check for WHQL drivers
Always use drivers dedicated from the manufacturer.
could you post a screenshot.
dxdiag
please explain your problems to format? how big is the PSU
>>Maya 2012 64 bit with same vray version???????. I formatted the PC as well.
you can have only one copy of Maya per computer.
I have an 800 watts ANTEK
have you modified the page-file?
any power settings to turn off system
look in Control Panel\All Control Panel Items\Power Options\Edit Plan Settings
scroll down through them.
Where are the files you work with on a mapped drive or elsewhere?

Get S.I.W System information for windows, here you can use the free and get a full complete report of the health of this PC
http://www.gtopala.com/#axzz3Z9sVQsNM

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gheistCommented:
Please run 64bit dxdiag and click what comes out from "save all information"
ibu1Senior System AdministratorAuthor Commented:
Hi Randy Downs,
Since same person is using two PC to do the rendering, he might not have problem with the setting which you said in the comment. I asked him to compare the setting of Maya between two PC to come to the conclusion if he missed any setting. He reiterated that the setting in both the PC for Maya are same.
For your question one
1)how long is the render taking? Has there been a huge drop off in time to render since you got the problem:  Renders runs around 7-8 hours.

Hello gheist,
Please fine the output of DXDIAG 64 in the attached file.

Hello Merete,
The drives are mapped and network is having no problem because I can see the output of ping command reply without any time out.
Power setting i changed now to never and page file is 8 GB which is similar to the other PC which completes render successfully and the page file setting is automatically done by windows installation.

Thanks to all the experts for their valuable time.
DXDIAG.txt
gheistCommented:
You should open the file:
 DxDiag Previously: Crashed in Direct3D (stage 2). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information


Please reinstall NVIDIA driver. Probably some antivirus messed up install.
MereteCommented:
Well gheist has kindly taken over my troubleshooting line with direct X. and the drivers avenue and I feel no sense in me offering anything else as he already offered what I was going suggest.
I was also going to offer the suggestion of reinstalling the drivers, use the setup disc provided so that you can either roll back drivers or reinstall an older version and then update through Nvidia. Experience..
ensure your direct X is current since you formatted the HDD and reinstalled windows??
Leaving your system on all the time have you rebooted?

ibu1 go here and run the Option 2: Automatically find drivers for my NVIDIA products.
http://www.nvidia.com/Download/Scan.aspx?lang=en-us
or you can manually redownload.
http://www.nvidia.com/Download/index.aspx?lang=en-us
Turn off your AV when installing drivers.
Do you have Gforce Experience installed?
GeForce Experience automatically keeps your drivers up to date and your games optimized
http://www.geforce.com/geforce-experience
If your Nvidia drivers have crossed a previous install or windows has attempted to automatically install  Microsoft drivers when detected at setup this would explain the rendering problem.
Worth a read if your interested-How Manufacturer-Provided Drivers Are Different
Should You Use the Hardware Drivers Windows Provides, or Download Your Manufacturer’s Drivers?
What anti virus do you run?
Any background services that could interfere with the Maya running if on 24 x 7
Why did you format the system?
Did you have a problem that was unfixable?
Check your reliability monitor report, go to search type in reli press enter at the top click on View reliability history.
ibu1Senior System AdministratorAuthor Commented:
Hi gheist,
Please find again the dxdiag report.
Thank you.

Hi Merete,
I don't think that any AV is blocking something because before formatting the PC there was no antivirus installed. After formatting the PC I installed the SEP because what I thought is may be some virus is causing Maya problem. I will update the driver to the latest version and provide you the update.
Thank you.
DxDiag.txt
gheistCommented:
340.52 is fairly recent nvidia driver.
AV may immunize system against startup path changes, namely kill nvidia desktop extension and prevent further install process.
ibu1Senior System AdministratorAuthor Commented:
Hi gheist,
No antivirus was installed on old OS before. Anyways, I have removed AV in the new OS as well.
Thank you.
ibu1Senior System AdministratorAuthor Commented:
Is there any order in which the autocad 2011/Maya 2012/3DS MAX 2012 should be installed.
MereteCommented:
Hmm you have different versions.
I get the feeling you had a few problems prior and this was in the setup?
Possibly licensing issues?
If your products are not registered correctly and accessible via the internet possibly the end result is blank image?
Based on that you had a little knowledge that any problems in setup can be difficult to remove when you have a suite of tools so you formatted your HDD and started clean?
Lets start with a checkup
Use this tool to find recommended system hardware or graphics hardware and drivers.
Autodesk tests system hardware, graphics hardware and drivers for a number of Autodesk products and suites. Please note that not all Autodesk products participate in hardware certification.
http://usa.autodesk.com/adsk/servlet/syscert?siteID=123112&id=18844534
 Have a look at these Troubleshooting
http://knowledge.autodesk.com/support/autocad/troubleshooting#?sort=score

Tips for Completing Install Now Successfully
Minimize the chances of receiving a "Communication Failure" error during Install Now:
Add autodesk.secure.force.com to your trusted sites
Temporarily disable your firewall
Temporarily disable your antivirus software
Temporarily disable Windows UAC
Completely delete any install files downloaded in previous attempts
Clear your Web browser's cache
Install and/or accept any security certificates, if prompted
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-Communication-Failure.html


ibu1 any problems registering your product autocad?
Stab in the dark here but as your using a mapped network drive.
How to Configure your Network License Server
http://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/How-to-Configure-your-Network-License-Server.html

How to combine license files for multiple Autodesk products
Apr 28, 2015
Issue:
You want to manage network licenses for more than one Autodesk product with the Autodesk® Network License Manager.
For every network-licensed Autodesk product that you register, you will receive a separate license file. If you only have one Autodesk product—a Suite is also considered a single product—you can use the license you receive without modification. If you have multiple Autodesk products, you will need to combine the contents of the separate license files into a single license file that can be read by the Network License Manager.
http://knowledge.autodesk.com/support/sketchbook-products/downloads/caas/sfdcarticles/sfdcarticles/How-to-combine-license-files-for-multiple-Autodesk-products.html
ibu1Senior System AdministratorAuthor Commented:
Hello Experts,
The problem is corrected now but I don't know which step rectified the problem. I tried below options one by one each day but could not solved the problem. Finally the combination of below option all together made it worked.
1) Uninstalled the AV
2) Make power option disabled and make it to never never.
3) Put the plugins folder to local drive instead of the network drive.
4) Upgrade the RAM from 8GB to 12 GB.(I tried to give user a machine with 32 GB RAM but there in that station also it failed to render and gave the black image).

Before applying the 4th option, it render some images successfully without black but it skipped some images. Instead of rendering 12 images, it just rendered 6 images successfully and skipped 6. To me, it seems that the Power option solved it. The only option here I did not try is to upgrade the graphic card to 4 GB because the other PC which renders successfully is having only 2GB graphic card.
Thanks to all Experts for your help.
MereteCommented:
Thanks so much ibu1 I am really glad for you that one way or another you have solutions.
All the best with it
Regards Merete
ibu1Senior System AdministratorAuthor Commented:
Hello Experts,
Actually the problem was related to the logon hour restriction. The user had restriction in his active directory account to deny logon from 12 AM TO 6 AM.
MereteCommented:
Wow that's unreal, thanks so much for the heads up and the accepted answer, glad to have helped where possible.
Cheers
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