Folder created in cached mode missing when online or in owa

I have a laptop user using Outlook 2010 in cached mode. A folder he created while not connected to the network is missing when connecting via OWA. Taking the user out of cached mode makes the folder disappear. If I add the user's mailbox to my client (connected directly in the office) the folder is missing as well.

The user is also configured to use Outlook Anywhere, so it seems that it should be available anywhere.

Any ideas?
richcoffeyAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

CamyCommented:
Sounds like the new folder is in the OST and has not been synced back to the server for it to show in OWA or when in online mode. Maybe start with hitting "Send/Receive"?

https://support.microsoft.com/en-us/kb/842284

Worst case you might need to delete the OST in order to create a new one.. maybe need to watch user doesnt lose any info that has not synced from the offline file though
0
richcoffeyAuthor Commented:
I ended up recreating the folder on the online client, resynched, and it fixed it. Thanks!
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
richcoffeyAuthor Commented:
re-synch basically fixed it!
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.